TutorCruncher can be used to keep track of your income, payroll and any expenses such as travel or registration fees. Professional invoices and payment orders are automatically created that you can send to your clients and tutors.
You can even take online card payments securely using Stripe, making it quick and easy for clients to pay your company rather than paying your tutors directly. This service helps you retain clients that you have worked hard to acquire.
Please note that it is a company's responsibility to check every invoice and payment order to make sure they are correct before receiving or dispensing funds.
How does TutorCruncher keep track of charges?
Charges in TutorCruncher correspond to those from lessons and ad hoc charges. Invoices sum up the revenue from your clients, while payment orders track your payments to tutors and affiliates. TutorCruncher also allows for clients to top up their balance, in the form of credit requests, and pay for charges as soon as they are invoiced. Users can easily see all their associated charges from their profiles.
How are lessons charged?
Every lesson that is logged on TutorCruncher will create charges to any clients on that job. The charges are calculated by multiplying the charge rate by the number of units. The units can be set to hours or one-off (per lesson) via the charge type. These charges are added to the client's next invoice after the lesson is marked as complete.
What is an ad hoc charge?
Ad hoc charges are any charges that are not lesson-based. For example, these could be expenses, registration or consultation fees. Like lesson charges, these can be multi-directional with some or all of the charge being passed on to a tutor and a share of the commission being passed to an affiliate.
How do I create an ad hoc charge?
Administrators can create ad hoc charges on jobs and lessons. Navigate to the job's or lesson's details page and click the plus icon on the 'Ad Hoc Charge' panel. Fill in the appropriate details including the AHC category and client/tutor/affiliate. Only users on the job/lesson can be placed on the AHC.
You can also create AHCs at Activities > Ad Hoc Charges. Click the 'Add Ad Hoc Charge' button and fill in the appropriate details. An AHC created in this way is not linked to any specific job or lesson.
What is an expense?
Expenses are ad hoc charges that are specific to tutors. Tutors can create expenses on jobs and lessons. They can only be placed on clients on a job/lesson, and the payment goes to the tutor who created it. A tutor cannot add an affiliate onto an expense.
How do I create an expense?
Tutors can create expenses on jobs and lessons. Navigate to the job's or lesson's details page and click the plus icon on the 'Expenses' panel. Fill in the appropriate details including the AHC category, client, and amount. Only users on the job/lesson can be placed on the AHC.
Tutors can also make expenses from the Expenses tab. Click the 'Add Expense' button and fill in the appropriate details. An expense must at least be linked to a specific job.
What is an ad hoc charge category?
Ad hoc charges are given categories to help you organise how the charge is managed. Several parameters can be set on the category including default tax setting, sales code, charge via branch, etc. Every AHC requires a category. Existing AHC categories can be edited, and new ones can also be created. You can also see a breakdown of your income by AHC category under the 'Ad Hoc Charge Categories' tab in Analytics > Income Breakdown.
How do I create an ad hoc charge category?
You can create a new ad hoc charge category by navigating to System > Settings > Accounting, and clicking first the 'Ad Hoc Charge Categories' button and then the 'Add Ad Hoc Charge Category' button. Fill in the appropriate details including a name and default tax setting. If the 'Tutors' box is selected, then tutors will be able to use this AHC category when creating an expense.
How do I charge clients upfront/ahead of time?
Charging clients ahead of time can be done in two ways.
If you know when the lessons are going to take place, then you go go to a job and create lessons in the future. Once they exist, a button will become available on the job labelled 'Create Credit Request'. Learn more about Credit Requests.
You will then be brought to a page that allows you to add or remove items from the Credit Request. As default, all planned lessons in the future will be included. With the button Add Job you could add another job associated with the client to the credit request. If a lesson already has a Credit Request associated with it, it will not be included. Once a lesson has a Credit Request associated to it, you will be able to see this on the lesson's page.
If you don't know when a lesson is going to happen, and just want the client to prepay an amount to be allocated to lessons later, then you can go the client's page and click the Add Credit Request button (under the Credit Requests panel) to send one.
When you approach the end of a given month, you will need to generate a proper invoice to send to the client, both for you to reconcile your books and for the clients to receive a breakdown of the lessons received and lesson reports.
With Automatically pay invoices enabled, the invoice will be marked as paid in TutorCruncher and that will show in the email the client receives.
What is an invoice?
Invoices collect the charges that have been placed on your clients from lessons and ad hoc charges. When you generate invoices, you can review each one before sending them to your clients. Your clients can see any sent invoices and pay for them from their account.
How do I create invoices?
Navigate to Accounting > Draft Invoices, click the button 'Generate' and select the date range for which charges will be generated.
Uninvoiced lessons and ad hoc charges dated within this range will be included into the generated invoices. Lessons must be marked as 'Complete' or 'Cancelled but Chargeable' to appear on the invoice. If you also wish to generate payment orders for your tutors for items that have not yet been paid for, you can tick the select box on the form.
Both invoices and payment orders will be generated when doing this. The same process can also be done from in 'Draft Payment Orders'.
How do I review invoices?
Navigate to Accounting > Draft Invoices to review your new invoices. Clicking on an invoice will allow you to see which lessons and ad hoc charges are on the invoice. By clicking on a charge you will reveal the flow of money for that particular charge including the payer, payee of the commission and of the tutor's fee. You can remove any items you don't want on the invoice and view the PDF that will be sent to your client. If any of the items are edited, the changes will be reflected in the draft. However, the items will not be editable once the invoice is sent.
How do I send invoices?
To send invoices to clients, navigate to Accounting > Draft Invoices. Confirm the invoices using the right arrow buttons, use the checkboxes to confirm several invoices at once, or go to an invoice and click the the 'Stage invoice' button. Then send all your staged invoices by clicking the 'Send Staged Invoices' button. Note that any items on a sent invoice cannot be changed or edited. (Items can still be deleted, but remember to use this feature responsibly to avoid mismanaging your accounts.)
If your client has a valid email address, the invoice will be emailed to them, and it will be available in their Invoices tab in their TutorCruncher account. Note that depending on your branch settings, emails may not be sent for invoices which can be autopaid.
Can I send an invoice without sending an email?
Yes, all invoices can be sent to each client without having to send an email notification. This can be useful if you are reissuing a corrected/already paid invoice and you do not wish to confuse your client. Your clients can still see any sent invoices and pay for them by logging in.
Navigate to Accounting > Draft Invoices and confirm the invoice(s) that you wish to send in the same way as is explained above.
Once the invoice(s) are confirmed, click Raise Confirmed Invoice(s) and the top of the page.
A popover will appear to indicate which invoice(s) will be raised and sent to your clients. With this popover, you can choose to send them a corresponding e-mail notification and the checkbox to do so will be enabled by default. If you do not wish your client to receive an email, just uncheck the box corresponding to that client.
Click 'Raise Invoices' to complete the process.
If you go to Accounting > Sent Invoices and select an individual invoice, you can see in the 'Related Emails' section at the bottom of the invoice page that no email has been sent.
How do I pay an invoice?
Clients can pay invoices from their accounts using the card payment service Stripe. Navigate to your Invoices tab, click on an 'Unpaid' invoice, and click 'Pay with card'. Then enter your card details and click pay. TutorCruncher lets your clients pay their invoices via card without requiring a login to their account, they can simply do so via a secure email link.
Administrators can also mark the invoice as paid if your clients have not paid the invoice from their account. Navigate to Accounting > Sent Invoices, and click 'Mark Paid' next to the invoice. Record the amount paid on the invoice and the method. Alternatively, you can pay with Stripe by clicking on the invoice and clicking the 'Pay with Card' button.
Payments can be made in parts, but the invoice status will only be marked as 'Paid' once the whole amount has been paid for. If your company setup allows for automatic payment, the invoice can be automatically paid if the client has enough funds topped up.
What is a Deferred Payment?
If a customer has saved their card details when paying an invoice or topping up their account using Stripe, then you can choose to pay an invoice or credit request using the option 'Take Deferred Payment.' When this is selected, the client will receive an email explaining that you will take payment after a delay, which defaults to 5 days. The deferred payment delay is customisable in System > Settings > Accounting.
After the time period, payment is then taken against the card on the client's account.
How do I void an invoice?
To void an invoice, you must issue a credit note. Credit notes are issued if there is an error or dispute with the invoice. Go to the invoice and click on 'Issue Credit Note' at the top of the page. Fill out a description and the type of credit note, then click Submit. Payments cannot be made on a voided invoice. Any items on the voided invoice will be marked as uninvoiced, and charges must be regenerated to put the items on a new invoice.
How do I refund a client?
If an already paid invoice is voided, credit will be added to a clients account without actually refunding this credit. If a refund is necessary, this needs to be done outside of the system and the client's balance needs to be adjusted manually to reflect that a refund has taken place. This is done in People > Client > Adjust Balance. Stripe and GoCardless refunds can be done by going into your specific account with these payment gateways. Once this has been actioned, go to the client's page and click 'Adjust Balance' where you can then specify a negative amount to deduct from their balance, reflecting that a refund has taken place.
How do I turn off free lessons appearing on invoices?
In System > Settings > Accounting you can select the option 'Ignore free Lessons' to change this.
Why isn't a lesson appearing on my invoice?
There are a few reasons why this could happen:
- Is the lesson marked as Complete? If you go to the lessons page, is there a green box saying Complete? Otherwise, you can click the 'Mark Complete button'. If this isn't available, check the reasons you cannot edit a lesson.
- Has the lesson already been invoiced? On the lesson's page, you might have a panel called Invoices - if not this isn't the reason. If this panel is there and there is already an Invoice with Sent, Pending or Paid beside it, then the lesson has already been invoiced for.
- Is the lesson chargeable? This is an easy check. On the lessons page, beside the student's name there will be the amount you are charging. If this is zero, then the lesson won't be invoiceable.
What is a payment order?
Payment orders (PO) are used in TutorCruncher to facilitate tutor payment. They provide the company and individual tutors a breakdown of finished work and earnings. They also track payments to affiliates who earn money off commission. POs are generated once the invoice associated with lessons on the payment order has been paid, unless specified otherwise.
How do I generate payment orders?
Navigate to Accounting > Draft Payment Order and select the date range for which charges will be generated. Both payment orders and invoices will be generated. By default, only invoiced lessons and ad hoc charges dated within this range will be included into the generated POs.
If you also wish to generate POs for your tutors for items that have not yet been paid for, you can tick the select box on the form.
Click on 'Regenerate' to generate POs, as well as invoices.
How do I review payment orders?
Navigate to Accounting > Draft Payment Orders to review your new payment orders. Clicking on a payment order will allow you to see which lessons and ad hoc charges are on the PO. By clicking on a charge you will reveal the flow of money for that particular charge including the payer, payee of the commission and of the tutor's fee. From here you can remove any items you don't want on the PO and view the PDF that will be sent to your tutor.
How do I send payment orders?
To send payment orders to tutors, navigate to Accounting > Draft Payment Orders. Stage the POs using the right arrow buttons and checkboxes, or by going to a PO and clicking the the 'Stage payment order' button. Then send all your staged POs by clicking the 'Send Confirmed Payment Orders' button. Note that any invoiced items cannot be changed or edited. (Items can still be deleted, but remember to use this feature responsibly to avoid mismanaging your accounts) If your tutor has a valid email address, the PO will be emailed to them, or it will be available in their Payment Orders tab.
How do I pay a payment order?
Paying payment orders is currently not supported in TutorCruncher, however payments can be recorded by manually marking the charge on the PO. Payments can be made in parts, but the PO status will only be marked as 'Paid' once the whole amount has been paid for.
How do I void a payment order?
To void a payment order, click on the 'Mark Void' button at the top of the PO's page. Fill out a description and the type of voided PO, then click Submit. The accounting on any item on a voided PO will marked as incomplete, and charges must be regenerated to put the items on a new PO.
What does 'Generate Payment Orders including items not associated with a paid Invoice' mean?
If this option is not enabled, TutorCruncher will only generate payment orders for items that have been paid for. If you check this box and then click Regenerate, TutorCruncher will generate payment orders for all items within the date range provided.
For instance, Joe Bloggs, the tutor, gives one lesson to Sarah Jones, at which point you wish to generate a payment order to send to Joe without Sarah having paid for the lesson. If you were to generate invoices and payment orders without checking this box no payment order would be generated, as Sarah has not paid for the lesson.
If you enable 'Generate Payment Orders including items not associated with a paid Invoice' then when you click Regenerate All, a payment order for Joe will be created.
In simple terms, not checking this box is for companies who only pay their tutors once they have been paid by the client, while checking the box means that you pay your tutors regardless of whether or not you have been paid.
Why isn't a lesson appearing on my payment order?
There are a few reasons why this could happen:
- Has the lesson been paid for? If you only pay tutors for lessons that you have been paid for, then perhaps the lesson hasn't been paid for. On the lesson's page, you might have a panel called Invoices - if not this isn't the reason. If this panel is there and there is already an Invoice with Sent, Pending or Paid beside it, then the lesson has already been invoiced for. If you pay your tutors regardless of whether or not an invoice has been paid, then you will want to tick the 'Generate Payment Orders including items not associated with a paid Invoice' checkbox when Generating Invoices or Payment Orders. Learn more.
- Is the lesson marked as Complete? If you go to the lessons page, is there a green box saying Complete? Otherwise, you can click the 'Mark Complete button'. If this isn't available, check the reasons you cannot edit a lesson.
- Is the lesson chargeable? This is an easy check. On the lessons page, beside the tutor's name there will be the amount you are charging. If this is zero, then the lesson won't generate a Payment Order.
Credit Requests and Client Balance
What is a credit request?
A credit request is an upfront request from a client for payment. Once the credit request is paid, the client's balance will go up. Then, as lessons are invoiced against their name, the client's balance will reduce accordingly. The client's balance can be viewed from their profile or from Accounting > Client Balances.
How do I send a credit request?
You can send credit requests by navigating to Accounting > Credit Requests, and clicking the 'Create' button. Fill in an amount, description, and client, then click 'Submit'. You can choose to keep the request in a draft stage to send later or send it immediately by selecting the 'Sent Immediately' box.
It is also possible to create a credit request for a specific job. Click the 'Create from Services' button under Accounting > Credit Requests, select a client and job and click save. The same credit request can also be created if you go to the job itself and click the button 'Create Credit Request'.
To send a draft credit request, click on the request and click the 'Send' button. Your client will receive an email notification and they'll be able to pay the request from their account.
How do I pay a credit request?
If you are a client, you can pay a credit request by navigating to the Credit Requests tab and clicking on the credit request. The next page will allow you to view the credit request PDF and pay using Stripe. Alternatively, if you are an administrator, you can manually mark a credit request as paid or pay using Stripe. Navigate to Accounting > Credit Requests, and click on the credit request. Click the 'Pay with Stripe' button or the 'Mark as Paid' button to record the payment.
Can a client add credit to their account?
You can enable clients to top up by navigating to System > Settings > Accounting and setting 'Client top-up permissions' to 'Can topup'. A client can then top up by going to their Dashboard and clicking the 'Balance Top Up' button. Enter the amount you would like to topup then pay with Stripe. You should notice that your balance has increased by the topup amount.
How do I add credit to a client's account?
You can give a client credit on their account without having to send them a credit request. This can be useful if a client has already pre-paid for your services so that you can reflect the balance on their account.
Navigate to the client's account and click on Adjust Balance.
On the following page you can write a description for why you are adding credit to the client's account and specify the amount of credit to add, as well as the method of payment used by the client for your records.
You can also decide whether to send the client an email notification by ticking the checkbox 'Send Receipt'.
How do I correct a balance adjustment?
It is not possible to undo a balance adjustment, but you can perform a balance correction.
Navigate to the client's account and click on Adjust Balance.
To correct a balance adjustment, you will need to input a negative amount in the 'Amount' field and select 'Balance Correction' in the 'Method' section.
Submit this and the client's balance will be reduced accordingly.
Can I automatically notify a client when their balance is low?
If a client's balance ever goes below a certain threshold, they may receive an email asking them to topup their account. An administrator can set this threshold from System > Settings > Accounting by selecting the 'Low Balance notification' box and entering an amount under 'Low Balance threshold'. Clients must also be able to topup by setting 'Client top-up permissions' to 'Can topup'.
Can I be automatically notified when a client's balance is low?
If a client's balance ever goes below a certain threshold, a client's manager can choose to receive an email notifying them. You can set this threshold from System > Settings > Accounting by selecting the 'Low Balance Notification for manager' box and entering an amount under 'Low Balance threshold for manager'. Learn more about client managers.
Can I allow invoices to be automatically paid from a client's balance?
You can allow auto payment by navigating to System > Settings > Accounting and selecting the 'Automatically mark Invoices paid' box. If an invoice is sent to a client, and that client has enough funds in their balance, the invoice will be automatically paid. Otherwise the invoice may be only partially paid. The client will receive an email notification stating that their invoice has been automatically paid from their balance.
For example, if a client has £300 and you send an invoice for £300, that invoice will be sent to the client as already paid. If a client has £100 and you send an invoice for £300, then the client will be told that the invoice has had £100 paid off it already, and that they still owe £200.
How do I manually pay an invoice from the client's balance?
Click on an unpaid invoice and click 'Pay from Client Credit'.
You must have Automatically Pay Invoices from client's balance enabled for this.
What is the invoice balance?
The invoice balance includes all invoices that have been made to the client and all payments that the client has made to the company. This number represents the debt that the client owes to the company.
What is the available balance?
The available balance includes all chargeable lessons and ad hoc charges to a client, and all payments that the client has made to the company. This number represents the total net balance on a client.
What is the difference between the invoice and available balance?
Both the invoice and available balances include payments that the client has made to the company. However, the invoice balance only includes invoiced charges to the client, while the available balance also includes uninvoiced charges. Some companies do not require payments to be made until charges are invoiced, thus the invoice balance shows how much is owed to the company. On the other hand, the available balance reflects how much the client may eventually need to pay.
How do I create a statement for a client?
You can create a statement by going to the client's page and clicking 'More' on the balance history. You can then click the 'Generate Statement for Available Balance History' button on the next page.
Can I stop lessons being logged for clients with no balance?
Under System > Settings > Accounting there's an option for Prevent Negative Balance. This stops lessons being logged that would being the client below a balance of 0.
What are quick payments?
Quick Payments allow you to instantly charge a client using our card payment system. Rather than creating an ad hoc charge, drafting an invoice, and then taking a card payment, Quick Payments allows you to compress this process into one single step. For any charges that are not related to your client's regular lessons, such as a registration fee or a finders fee, using Quick Payments would be a very effective way to better manage your time. You can use quick payments to charge a client for an ad hoc charge, like an invoice, or to add credit to their account, like a credit request.
How do I take a quick payment?
If you have already set up card payments on your company account, simply go to the Client's page and click 'Take Quick Payment'. You will then be prompted to select one of the following options: Take a payment and generate an invoice - This means creating an ad hoc charge which will then be paid, therefore having no net effect on the client's balance going forward. This is well suited to transactions such as registration/signup fees, or other one-off client expenses unrelated to their lessons. Selecting this option will create a paid invoice once the Quick Payment has been processed. Top the client's account up - This means adding balance to the client's account. This is well suited to topping up a client's balance, or processing a prepayment for a series of lessons which will take place in the future. Selecting this option will create a paid credit request once the Quick Payment has been processed.
From here, you simply need to specify the amount to charge the client and a description for the invoice/credit request that will be stored, depending on which of the above options you selected when creating the quick payment. You can also choose whether to send the client a confirmation of the transaction with the 'Send PDF' checkbox.
How do I instantly charge a card?
Once you click 'Save' on the Quick Payment Form, you will then be prompted to either take the payment with the card on file, or use a new card to process the payment. Once the transaction has been processed, there will be an invoice/credit request stored on the client's profile, depending on which of the above options you selected when creating the quick payment.
What are subscriptions?
Subscriptions can be used in TutorCruncher to charge a monthly fee to clients. They can be customised to be charged just on the client, or per student, and the date they are charged each month can be set. They generate Ad Hoc Charges for all of the clients you select on the dates that you wish, so when you generate and send invoices the clients will be charged for their subscriptions as well as any other charges they have (lessons etc).
How do I create one?
What do the various statuses of a client subscription mean?
Not yet active: This means the client has not been charged yet, or that they have but it isn't past the Payment Due Date yet.
Live: The subscription has been paid and is up to date.
Payment Failed or Missing: Payment is overdue or has failed or been refunded.
Accounting Setup and Analytics
How do I change the tax setup?
Tax setups can be changed under System > Settings > Accounting > Tax Setups. You can either edit one of the default tax setups or add a new one by clicking the 'Add Tax Setup' button. Enter a name and rate, and select the 'Taxable' box if you wish for the tax to be used, then click 'Submit'. This tax will then be viewable when creating or editing a job in 'Commission Tax' and 'Tutor Tax' under 'Accounting Settings'. Here you can also set whether the rates on a job are tax exclusive (GROSS) or tax inclusive (NET) in 'Tax Setting'.
You can also select the default tax on tutors and commission by navigating to System > Settings > Accounting and clicking one of the edit icons below. Select your tax setups and click 'Save'. Your chosen tax setup will then be used as the default on jobs.
What's the difference between charge via branch and charge via tutor?
If your tutors are employed by you, use the 'charge via branch' setting. This will send invoices to your clients directly from your company. If your tutors are self-employed contractors, with you acting as an agent, use the 'charge via tutor' setting. TutorCruncher will lay out the paperwork with charges for tutoring services coming from the tutor and your commission as a charge from you to the tutor. This can be set in System > Settings > Accounting by selecting the 'Charge via Tutor' box. You can also force an invoice sent to a client to be charged via branch by editing a client's profile and selecting the 'Charge Via Branch' box.
Is TutorCruncher compatible with accounting packages?
TutorCruncher’s accounting is compatible with accounting packages like Xero and Sage. Accounting data from within TutorCruncher can be exported in CSV format, that can then be imported to other accounting programmes.
How do I change my sales code?
Sales codes are used for integration with Xero and other accounting packages. Sales codes can be changed under System > Settings > Accounting > Sales Code Groups. You can either edit one of the default sales codes or add a new one by clicking the 'Add Sales Code Group' button. Enter a description and a number for each code, then click 'Submit'. This code group will then be viewable when creating or editing a job in 'Sales Codes' under 'Accounting Settings'.
How do I export my accounting details?
To export data into a CSV file navigate to System > Export, and click 'Accounting'. Select your date range and either invoices, payment orders, or credit requests, then click 'Submit'. A link will be created from which you can download a CSV with your accounting details you can then import into your accounting system.
How do I examine the cashflow of my branch?
TutorCruncher has a built-in analytics system that allows you to monitor your cashflow from clients to the company to tutors. By navigating to Analytics > Income Breakdown, you can filter your income by client, tutor, subject, and more. Income can be broken down by client, tutor, subject and split further into your net amount, tax amount and tutor amount. From Analytics > Income Over Time, you can see your company's revenue over time. Navigate to Analytics > Appointment Hours to view analytics on your appointment hours. Your Dashboard gives you, among other information, an overview of the subjects taught at the moment. You can also monitor any action carried out by your users, from editing a profile to voiding an invoice, by navigating to Analytics > Activity.
What is Stripe?
Stripe is an integrated card payment system that allows clients to pay invoices directly online. It is quick and easy to use, helping you to take money more easily. We love Stripe.
Clients can pay their invoices online via a link in their invoice emails or from their TutorCruncher account. Administrators can also collect money from clients who have saved their card details.
How do I save a client's card details?
Admins can save clients' card details by navigating to a client's profile and clicking the 'Save card' button under 'Payment Details'.
Can customers choose to save their card when paying?
That is correct, when a client follows a link to pay by card they can choose to store the card on file for future transactions. To enable this opt-in for your clients, go to System > Settings > Card Payment Integration and save the 'Force Saved Card' field as unticked.
How do I delete a card from a client's account?
To delete a credit card from a client's profile, go to their profile, then click the button 'Edit card details' on the top right, and click the bin icon next to the card you wish to delete.
How can I add the card payment fee onto the invoice?
You can add card fees to your clients' invoices by navigating to System > Settings > Card Payments and selecting 'Add Card Fee'. You can then enter either a fixed or a percentage card fee. Submit your changes by clicking 'Save'.
How do I set up Stripe?
To set up Stripe, navigate to System > Settings > Card Payments and click 'Setup card payment integration'. The stripe setup will first ask you to enter some business and banking details, and then you can start accepting online card payments through TutorCruncher.
You can also test Stripe in your demo branch using test debit/credit cards. Some valid test card details are:
4242 4242 4242 4242- Visa
4000 0566 5566 5556- Visa Debit
5555 5555 5555 4444- MasterCard
How much does it cost to use Stripe?
When Stripe pay out into your business account, they take their fee. This fee varies by country and can be seen here.
What is GoCardless?
GoCardless is a partner that we have integrated with to allow you to take Direct Debit payments.
How do I set up GoCardless?
How long does it take for my GoCardless account to be approved?
An account typically takes 3-4 working days to be approved, but can take longer.
How long does it take for a payment to get to my account?
Generally payments take 5 working days to be approved, from the time that you submit the payment from TutorCruncher. If it is the client's first time using GoCardless, it will take an extra day.
When can I start taking payments?
As soon as you create your account you can ask your clients to sign up, and create payments. You will not be able to receive payments until your account is verified, but clients will still be charged.
How do I ask clients to sign up for GoCardless?
Go to a client's page and click Setup Direct Debit. You can now automatically send out the link that will enable the client to sign up. This will create a Direct Debit mandate on their account.
How long does it take for a client's GoCardless account to be approved?
A Direct Debit mandate takes 2 working days to be approved.
What happens when you click 'Pay with Direct Debit'?
As soon as you submit a payment for an invoice, the client receives an email from GoCardless featuring the date they will be charged, usually in 3 working days. They have this time to cancel the payment if they wish. The invoice will then have the status 'Pending'.
There is no button for Pay with Direct Debit on my unpaid invoice, why not?
Either the client's Direct Debit mandate hasn't been created, approved, or you haven't signed up to GoCardless. To check, go to the client's page. If they have a Direct Debit mandate listed, then you can tell if it is inactive by hovering your mouse over the cross if there is one.
More information is available from GoCardless.
How do I link my current GoCardless account to TutorCruncher?
If you have a GoCardless account, you can simply link your accounts by following the normal set up, as explained in the help video.
How do I link my current GoCardless clients to the clients within TutorCruncher?
Once you have set up GoCardless within TutorCruncher, go to System > Settings > Direct Debit Matching.
Here you can view clients within TutorCruncher and GoCardless and any matching details they have. Simply compare the details so ensure that the client from TutorCruncher and GoCardless are the same person, then click 'Link'.
You can now go to the client's profile and under the heading 'Payment Details' will be details of the match.
How much does it cost to use GoCardless?
Automated Payouts with Telleroo
What are automated payouts with Telleroo?
We've integrated with a payout provider called Telleroo. This allows you as an admin to create an approve payouts to your tutors.
Currently this feature is only available in UK, though if you are the US and wish to trial it, please get in contact with firstname.lastname@example.org.
Amazing! How do I set Telleroo up?
The first step is to sign up for an account with Telleroo. Contact email@example.com for assistance with this.
In your Telleroo account, go to the 'Settings' tab. If you haven't already, create a new token for use in TutorCruncher.
When creating your token, make sure the permissions for 'Full Access' and 'Transaction Approval Required' are enabled and no others!
Copy that token to your clipboard by clicking the 'Copy' button.
Then log into TutorCruncher and go to System > Settings > Automated Payouts, and click 'Setup payout integration'.
On this form, you need to do 4 things:
- Paste your copied token into the Telleroo Token field.
- Select the correct account from the dropdown below called Telleroo Account ID.
- Copy the Webhook URL (should be something like https://secure.tutorcruncher.com/accounting/telleroo/XX/callback/). Go back to your Telleroo Settings page, and paste this value into the Sent, Credit and Error Webhook URL fields.
- Back in TutorCruncher on the Setup Payout Integration form, copy the Webhook Token value into the field with the same name in Telleroo.
Once that's all done, click Save on both forms to confirm your integration.
In order to pay out of your Telleroo account, you will need to transfer funds from your business account in order to give it balance.
Where can I find my Webhook token?
You can go back to System > Settings > Automated Payouts, and click 'Setup payout integration' to view your webhook details.
How can I enter bank details for my tutors?
Once Telleroo is set up, you can go to a tutors page and click 'Add Bank Details' to add details.
How does a tutor enter their own bank details?
Once Telleroo is set up, you click the 'Add Bank Details' button on the dashboard to add details.
How do I create a payout to a tutor?
If a tutor has a valid bank account set up, then there will be an option on any Payment Order for them called 'Pay'. This will send the payment to Telleroo that you can then Approve.
How do I approve a payout?
Once a payout has been created in TutorCruncher, the last step is to Approve it Telleroo.
Simply log into Telleroo, go to the Transaction Feed tab, and go to the Waiting for Approval Payments tab, then click Approve for each of the payments you wish to send.
How long do payments to accounts take?
Payments typically take under 2 hours to go through. We then mark the payment as paid within TutorCruncher.
How much does it cost.
Payments through Telleroo cost 35p.