If something isn't working as expected, you can get help by raising a support ticket via Support > Tickets.
Viewing open tickets.
The Tickets page shows all tickets you've raised, including the subject, description and date opened. Tickets are marked as either Open (ongoing) or Closed (resolved). Click any ticket to view its conversation history and send a reply - you can do this for both open and closed tickets.
Replying to a ticket.
Opening a new ticket
Click Open New Ticket to get started. You'll be asked to:
Select a Subject from the dropdown to indicate which part of the platform your issue relates to.
Write a Description of the issue - you can attach screenshots using the image icon.
Confirm you've checked the Help Site before submitting.
Creating a new ticket.
Getting support quickly
To help the team resolve your issue as fast as possible:
Check the Help Guide first - most common questions are answered there
Include screenshots of the relevant page, error message, or affected Invoice, Tutor profile, etc.)
Share key details such as the page URL, User IDs, Lesson or Job IDs, and the approximate date and time the issue occurred
Mention your settings - for example, your accounting settings for billing issues, or your Email Definitions for email-related problems
Generating a support code
If you need to contact TutorCruncher by phone, click Generate One Time Support Code beforehand. The support team will ask for this code to verify your account.
Phone support
Phone and Video support are charged separately and are not included in any pricing plan. For details on cost, visit our pricing page.
Feature Requests
Want to suggest a feature that isn't currently part of TutorCruncher? Click the Feature Request button to open the request form in a new tab. Please fill it out with as much detail as possible - the more context you can provide, the better we can understand and accurately log your request.
Highlighting the Feature Request button.