Email Domain Verification
To send emails from your own email address, you need to follow all steps below:
How do I find out where to add my DNS records?
We recommend using this free tool to look up your domain host provider. All you need to do is enter your company's domain name, e.g. tutorcruncher.com, to verify where your nameservers are hosted.
How do I add my DNS records?
You will need to log into the interface for your domain host provider and add new TXT records. Find out who your DNS provider is. If you've done this kind of thing before you should be able to just copy and paste the values into your DNS, but please take notes of the caveats below.
Once you've set these values you can check to see if your domain is approved by going to your email style and clicking "Check Domain Status", you may need to refresh the page to view the result. Note that you may need to wait up to 24 hours after you update your DNS, but it generally takes minutes or seconds.
Type | Host | Value |
TXT | @ | v=spf1 include:spf.mandrillapp.com ?all |
TXT | mandrill._domainkey | v=DKIM1; k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCrLHiExVd55zd/IQ/J/mRwSRMAocV/hMB3jXwaHH36d9NaVynQFYV8NaWi69c1veUtRzGt7yAioXqLj7Z4TeEUoOLgrKsn8YnckGs9i3B3tVFB+Ch/4mPhXWiNfNdynHWBcPcbJ8kjEQ2U8y78dHZj1YeRXXVvWob2OaKynO8/lQIDAQAB; |
As with so many things, it might not be quite that simple, there are a couple of possible things that could trip you up:
What if only one SPF record is allowed?
If you already have a TXT record with SPF information, you'll need to add Mandrill's servers to that record by adding include:spf.mandrillapp.com in the record before the last operator (which is usually ?all, ~all, or -all) instead of adding a new record as shown above.
For instance, if you currently have a record that looks like:
v=spf1 include:spf.protection.outlook.com -all
you will need to change it to read
v=spf1 include:spf.protection.outlook.com include:spf.mandrillapp.com -all
However, if you insert a new SPF record so your records read:
v=spf1 include:spf.protection.outlook.com -all v=spf1 include:spf.mandrillapp.com -all
Then the sending domain will not be approved.
Some DNS providers require DKIM semicolons to be escaped
Some DNS providers escape semicolons for you while others require you to do it when you set up the record.
If the value above doesn't work, you might try adding \ before all ;:
v=DKIM1\; k=rsa\; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCrLHiExVd55zd/IQ/J/mRwSRMAocV/hMB3jXwaHH36d9NaVynQFYV8N aWi69c1veUtRzGt7yAioXqLj7Z4TeEUoOLgrKsn8YnckGs9i3B3tVFB+Ch/4mPhXWiNfNdynHWBcPcbJ8kjEQ2U8y78dHZj 1YeRXXVvWob2OaKynO8/lQIDAQAB\;
Verify your domain with Mandrill
Navigate to System > Settings > Communication Settings > Email Styles, and select your Default Email Style so that you can add your domain details (e.g. you@example.com).
Submit these changes and then refresh the page.
Click "Send Domain Verification email" to "you@example.com"
The specified email address will now receive an email from Mandrill. You need to forward this email within 7 days to verify@tutorcruncher.com so that it can be verified.
Once you have received confirmation from TutorCruncher (within 2 business days) that your sending domain has been verified, you can proceed to the last step.
The last step!
Please note you must now go to each of your email styles and click 'Check Domain Status'. If you do not do this, the domain will not approve itself!
If your email style has been approved, then you will be able to see a tick beside it from the email style list, and when you click on an email style, it will have 4 ticks:
Checking whether your email style has been approved.
Each approved email style should have four ticks.
Why aren't my emails sending out of my own domain?
The first thing to check when your emails are not sending out of your own domain is if you have already set up an Email Style. Click here to learn how to set them up.
If you have created an Email Style, make sure that the Email Style applies to the Emails/Broadcasts that you want to be sent out of your own domain. You can do this by going to one of your Broadcasts/Email Definitions, and see if you have the right Email Style selected.
The last thing to check is if your domain has been approved. You can do this by going to one of your Email Styles and make sure that you see four green ticks (see image below). If your domain hasn't been approved yet, make sure that you've followed all of these steps correctly.
Your domain has been approved when you see four green ticks
I don’t want emails to be sent from my own company domain anymore, how do I change this?
Don’t want emails to be sent from your own email address anymore? That’s no problem! The first thing you’ll need to do is to edit your existing Email Styles. The ‘From’ senders email address on the style will need to be changed to sys@tutorcruncher.com. This should verify straight away & stop those emails from being sent from your own email domain from now on.