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Sending from your Company Email Domain (Email Domain Approval)
Sending from your Company Email Domain (Email Domain Approval)
Send & receive emails to your own company email address by setting up a company email domain
Sam Linge avatar
Written by Sam Linge
Updated over a week ago

Email Domain Verification

To send emails from your own email address, you need to follow all steps below:

  1. Add records to your DNS.

  2. Verify your domain with Mandrill

  3. The last step!

How do I find out where to add my DNS records?

We recommend using this free tool to look up your domain host provider. All you need to do is enter your company's domain name, e.g. tutorcruncher.com, to verify where your nameservers are hosted.

How do I add my DNS records?

You will need to log into the interface for your domain host provider and add create new TXT records. Find out who your DNS provider is. If you've done this kind of thing before you should be able to just copy & paste the values into your DNS, but please take notes of the caveats below.

Once you've set these values you can check to see if your domain is approved by going to your email style and clicking "Check Domain Status", you may need to refresh the page to view the result. Note that you may need to wait up to 24 hours after you update your DNS, but it generally takes minutes or seconds.

Type

Host

Value

TXT

@

v=spf1 include:spf.mandrillapp.com ?all

TXT

mandrill._domainkey

v=DKIM1; k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCrLHiExVd55zd/IQ/J/mRwSRMAocV/hMB3jXwaHH36d9NaVynQFYV8NaWi69c1veUtRzGt7yAioXqLj7Z4TeEUoOLgrKsn8YnckGs9i3B3tVFB+Ch/4mPhXWiNfNdynHWBcPcbJ8kjEQ2U8y78dHZj1YeRXXVvWob2OaKynO8/lQIDAQAB;

As with so many things, it might not be quite that simple, there are a couple of possible things that could trip you up:

Only one SPF record is allowed

If you already have a TXT record with SPF information, you'll need to add Mandrill's servers to that record by adding include:spf.mandrillapp.com in the record before the last operator (which is usually ?all, ~all, or -all) instead of adding a new record as shown above.

For instance, if you currently have a record that looks like:

v=spf1 include:spf.protection.outlook.com -all

you will need to change it to read

v=spf1 include:spf.protection.outlook.com include:spf.mandrillapp.com -all

However, if you insert a new SPF record so your records read:

v=spf1 include:spf.protection.outlook.com -all
v=spf1 include:spf.mandrillapp.com -all

Then the sending domain will not be approved.

Some DNS providers require DKIM semicolons to be escaped

Some DNS providers escape semicolons for you while others require you to do it when you set up the record.

If the value above doesn't work, you might try adding \ before all ;:

v=DKIM1\; k=rsa\;
 p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCrLHiExVd55zd/IQ/J/mRwSRMAocV/hMB3jXwaHH36d9NaVynQFYV8N
 aWi69c1veUtRzGt7yAioXqLj7Z4TeEUoOLgrKsn8YnckGs9i3B3tVFB+Ch/4mPhXWiNfNdynHWBcPcbJ8kjEQ2U8y78dHZj
 1YeRXXVvWob2OaKynO8/lQIDAQAB\;

Verify your domain with Mandrill

  1. Go to System > Settings > Communication Settings > Email Styles, and select your Default Email Style so that you can add your domain details (e.g. [email protected]).

  2. Submit these changes and then refresh the page

  3. Click "Send Domain Verification email" to "[email protected]"

  4. The specified email address will now receive an email from Mandrill. You need to forward this email within 7 days to [email protected] so that it can be verified.

  5. Once you have received confirmation from TutorCruncher (within 2 business days) that your sending domain has been verified, you can proceed to the last step.

The last step!

Please note you must now go to each of your email styles and click 'Check Domain Status'. If you do not do this, the domain will not approve itself!

If your email style has been approved, then you will be able to see a tick beside it from the email style list, and when you click on an email style, it will have 4 ticks:

Check whether your email style has been approved.

Check whether your email style has been approved.

Each approved email style should have four ticks.

Each approved email style should have four ticks.

Why aren't my emails sending out of my own domain?

The first thing to check when your emails are not sending out of your own domain is if you have already set up an Email Style. Click here to learn how to set them up.

If you have created an Email Style, make sure that the Email Style applies to the Emails/Broadcasts that you want to be sent out of your own domain. You can do this by going to one of your Broadcasts / Email Definitions, and see if you have the right Email Style selected.

The last thing to check is if your domain has been approved. You can do this by going to one of your Email Styles and make sure that you see four green ticks (see image below). If your domain hasn't been approved yet, make sure that you've followed all of these steps correctly.

Your domain has been approved when you see four green ticks

Your domain has been approved when you see four green ticks

I don’t want emails to be sent from my own company domain anymore, how do I change this?

Don’t want emails to be sent from your own email address anymore? That’s no problem! The first thing you’ll need to do is to edit your existing Email Styles. The ‘From’ senders email address on the style will need to be changed to [email protected]. This should verify straight away & stop those emails from being sent from your own email domain from now on.

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