SMS Notifications

TutorCruncher's SMS integration allows you to send customisable text messages directly to a user's mobile phone when a certain action is triggered. By saving a user's mobile phone number in their profile, you can automatically have SMS reminders go out to your users from your company.

What SMS Notifications can I send?

You can go into your System > Settings > SMS Definitions to view all the different types of SMS Notifications that you can send out to your users. When a specific trigger is actioned, the relevant SMS definition will be sent out to the relevant recipient(s).

Please note that SMS Definitions are all inactive by default, they will need to be individually edited in order to begin sending.

Email Definition Function
Send Invoice Customise the SMS sent to clients when sending invoices.
Send Paid Invoice Customise the SMS sent to clients when sending an invoice that has been already paid.
Send Auto-Charged Invoice Customise the SMS sent to clients who are being automatically charged for their invoice.
Send Invoice Reminder Customise the SMS sent to clients who haven't paid their outstanding invoice. You will be prompted to send the SMS when clicking on 'Send Reminder' on the invoice page.
Notify Client of deferred payment Customise the SMS sent to inform clients about an automatically delayed payment you will charge in a certain number of days.
Send Payment Order Customise the SMS sent to tutors when receiving payment orders.
Send Credit Request Customise the SMS sent to clients when sending credit requests.
Send Credit Request Reminders Customise the SMS sent to clients who haven't paid their outstanding credit requests. You will be prompted to send the SMS when clicking on 'Send Reminder' on the credit request page.
Interview Invitation to Tutor Customise the SMS sent out to tutors inviting them for an interview.
Job Notification Customise the SMS sent to tutors whenever a (suitable) job is open for application.
Job Application Accepted Customise the SMS sent to tutors when their application for a job has been accepted.
Job Application Rejected Customise the SMS sent to tutors when their application for a job has been rejected.
Lessons Reminder Customise the SMS sent to inform users about the time of an upcoming lesson
Tutor Added to Job Customise the SMS sent to tutors that have been added to a job.

How do I edit an SMS Definition?

You can edit an SMS Definition by navigating to System > Settings > SMS Definitions. Click the '+' icon to the right of the SMS Definition you want to edit. You are able to set this to sending and edit the content of this message. In SMS Definitions, there are some words enclosed in curly brackets, for example {{ amount }}. These are your company's Variables. These allow the system to get information to put it into the message, in this case: the amount of the invoice. You can add or remove variables from these SMS Definitions.

1 SMS is 140 characters long, so if your SMS exceeds this length you will send, and therefore pay for, multiple messages. This can also occur if your Variables get a long value with many characters, for example, {{ Company Address }}.

If you navigate to System > Settings >Communications, you can set your 'Branch SMS Name'. This will appear as the name of the sender of each SMS Notification that you send.

How do I verify a mobile phone number for SMS Notifications?

When you save a user's mobile number on their profile, TutorCruncher will check whether this is a valid number for sending SMS. If it is, this mobile number will be displayed with a ✓ next to it, meaning the number can receive SMS Notifications. The correct number format relates to where your company branch is located, for example, if my company branch was based in the UK my mobile phone numbers to UK recipients would start with a 0. However, if the recipient was based outside of the UK I would need to include the international extension in place of the 0.

How do I stop someone receiving SMS Notifications?

On a user's profile, you can check or uncheck the 'Notify via SMS' option on a user by user basis.

How can I see my sent SMS?

For a record of all of your company's sent SMS Notifications, you can view your Communications > Outbound SMSs.

How much does using SMS cost?

You can view our pricing page in full here. You will be able to see your SMS spend for the current month by going into your Communications > Outbound SMSs.

SMS is limited by default to not cost more than £20 a month. If you would like to raise this threshold for you maximum SMS spend, then please get in touch with info@tutorcruncher.com.

How do I pay for SMS?

We will add the total cost of your SMS Notifications to your monthly invoice.