TutorCruncher's Fees and Charges
TutorCruncher sends out invoices to our client companies at the beginning of every month to cover usage in the previous calendar month (So, for example, we send out invoices at the beginning of February which covers platform usage in the month of January).
TutorCruncher Charges always consist of two basic elements; Base Fee and Activity Fee.
Base Fee is quite straightforward, it is a flat fee of £25 or £60 (GBP) which is included on your invoices every month.
Activity Fee (AKA: Revenue Percentage Fee) is calculated based on how much revenue (either 1% or 0.65%) you put through TutorCruncher during that month in.
A few caveats to be aware of when looking at the Invoices:
Some of the Activity Fee is collected on the Point of Payment.
This only applies to payments taken when you are using TutorCruncher's integrated Payment Gateways for taking payment from clients. The percentage collected on the Point of Payment is the same as the Revenue Percentage you have agreed to pay (1% or 0.65%). This activity fee is listed on your invoices (see point number 2, below) however we do not charge you for it again at the end of the month: We just let you know that this payment was taken throughout the course of the month, at the time the client made payment.
Activity Fee isn't listed on Invoices as Activity Fee
We mentioned above that Activity Fee can be collected on the Point of Payment, and it can be, but that's only when you're using TutorCruncher's integrated Payment Gateways to receive money from clients. So what happens when your client gives you a check, for example? You can still record that on TutorCruncher, but we won't take a portion of that transaction so we will have to charge for it separately.
Because of this Activity Fees breakdown further into two sub-components:
A) Activity Fees we collect throughout the month on the Point of Payment by your Clients
B) Activity Fees we charge for separately, along with the Base Fee on the invoice at the end of the month. These kinds of Activity Fees have a special name on TutorCruncher Invoices, we call them "Other Usage Fees"
So now we have three parts to TutorCruncher invoices; Base Fees, Activity Fees Charged Throughout The Month, and Other Usage Fees.
Let's look further into Activity Fees Charged Throughout The Month.
These fees are only taken when they're process using an Integrated TutorCruncher Payment Gateway.
The thing is, there are a few different payment gateways that could be used.
You might be taking Debit or Credit Card Payments, in which case they're listed separately as "Card Usage Fees".
If the client pays with Direct Debit we call them "Direct Debit Usage Fees".
If they pay with ACH Payments it's called "ACH Usage Fees".
These are all the possible charges that might show up on your TutorCruncher Invoice for running TutorCruncher's software (for possible extras see point number 3, below):
Card Usage Fee
Direct Debit Usage Fee
ACH Usage Fee
Other Usage Fee
Other Charges Sometimes Included on Invoices
A) Chat Support: This is the $12/month charge for our established companies who like to get word back ASAP on their questions to our support team.
B) Phone Support: This is the $120/month charge for established companies who like reliable phone support, video calls and product training on an on-going basis.
Why is there a Sales Tax on my invoice?
TutorCruncher's billing is exclusive of VAT. If you are a company based in the EU, then VAT will be added on top of that in the form of Sales Tax. This will appear on the invoice you receive from TutorCruncher.
I want to include previous lesson scheduling information from another platform to my account, will I be charged for that in my billing cycle?
Yes, if you enter and record any previous lessons that have taken place, TutorCruncher will record this as revenue through the platform, regardless of when the lessons were scheduled. Revenue is calculated on the total of completed lessons as well as any ad hoc charges. Any information relating to lesson schedule that is entered within the month will be taken into account in the billing cycle.
I terminated my account, why did I still receive an invoice?
When you cancel your company account, that termination won't take effect until the following calendar month. If you cancel the service before the end of your current paid up month, your cancellation will take effect immediately and you will receive one final invoice usage in the month of cancellation.
Can I still access previous accounting information after terminating my account?
A user will not be able to access their account once it is terminated. If you wish to access certain accounting information relating to your account, then you will need to get in touch with one of the team at [email protected].