What is the invoice balance?
The invoice balance includes all invoices that have been made to the client and all payments that the client has made to the company. This number represents the debt that the client owes to the company.
What is the available balance?
The available balance includes all chargeable lessons and ad hoc charges to a client and all payments that the client has made to the company. This number represents the total net balance on a client.
What is the difference between the invoice and the available balance?
Both the invoice and available balances include payments that the client has made to the company. However, the invoice balance only includes invoiced charges to the client, while the available balance also includes uninvoiced charges. Some companies do not require payments to be made until charges are invoiced, thus the invoice balance shows how much is owed to the company. On the other hand, the available balance reflects how much the client may eventually need to pay.
What is Unallocated Credit?
You may notice in some instances that you have added credit to a clients profile and some of that credit is displayed as Unallocated Credit. This happens when there is an outstanding invoice linked to the client, and credit has been added to their profile while there is an invoice outstanding.
The platform doesn't link that credit directly to an invoice, so you will need to manually choose what invoice you want to deduct that credit from by choosing the Pay From Credit option on an unpaid invoice once it has been raised.