The notifications a Client receives can be specified by navigating to the Client’s profile, selecting Actions > Edit Profile, and toggling the options on the checkbox list under Received Notifications, the notifications include:
Broadcasts: The Client will receive manual marketing communications via Broadcasts. (Be aware that they can unsubscribe themselves from this.)
Lesson reminders: The Client will receive a reminder prior to a Lesson taking place - the amount of notice given here is specified in your Lesson Reminders.
Low balance reminders: The Client will receive email/SMS reminders when their balance dips below a certain threshold.
Invoice reminders: The Client will receive automatic reminders via email/SMS for unpaid Invoices - the amount of time that passes between the Invoice being raised and the reminder being sent is specified via your General Accounting settings.
Credit Request reminders: The Client will receive automatic reminders via email/SMS for unpaid Credit Requests - the amount of time that passes between the Credit Request being raised and the reminder being sent is specified via your General Accounting settings.
Invoice payment requests: The Client will receive payment request emails for Invoices.
Credit Request payment requests: The Client will receive payment request emails for Credit Requests.
Welcome emails for Clients
By default, Clients that are created with the 'Prospect' status will receive a welcome email. You can change this via System > Settings > Branch Details - disabling this checkbox will mean that only 'Live' Clients are sent a welcome email.