TutorCruncher Video is our very own online classroom platform that allows you to host video Lessons online.
To use TutorCruncher Video, add it as an integration from the Online Integrations marketplace and then add it as the online integration on a Job. Your users can then access it in the same way they'd access any of the other integrations.
Using TutorCruncher Video
Starting a video call
To start a video call with TutorCruncher Video, either select it from the Lesson the video call is for, or simply access it from the dashboard via the 'TutorCruncher Video' tab that appears on the sidebar when you integrate it with TutorCruncher.
Accessing TutorCruncher Video from the dashboard.
Inviting someone to a call
When in a video call, you can invite someone to join the call by simply providing them with the unique URL of the video call's room - it will be whatever URL is being used when you are in the call.
Changing your camera
To change your camera, select the small downward arrow next to the video camera icon to and select your desired camera from the dropdown menu that appears.
Adjusting your video settings
To adjust your video settings, select the small downward arrow next to the video camera icon to and select your desired camera from the dropdown menu that appears.
This will open the settings menu, from where you can change the video input and audio input/output devices that TutorCruncher Video is using, enable/disable noise reduction, adjust your camera's video quality, change the language being used for TutorCruncher Video, and also apply fun background effects.
Hiding your camera and muting your microphone
To hide yourself, simply click on the video camera icon; to mute yourself, you just need to click on the microphone icon.
Viewing the list of users on the call
To view the list of users on the video call, simply click the 'People' icon to open the sidebar - you can also change your name here.
Using the chat box
To use text chatting on TutorCruncher Video, simply click on the 'Chat' icon to open the chat box.
Sharing your screen
To share your screen, simply click on the 'Share' icon and to stop sharing your screen, click the 'Stop screen sharing' button on the top right hand side of the screen.
Notes:
In order to share a slide deck or presentation, select your Entire Screen.
If you still can't screen share, refresh Chrome.
If you have multiple displays, the 'Entire Screen' tab will let you pick which monitor you would like to share.
The Chrome popup can be repositioned anywhere on your screen.
Chats are fully encrypted.
You can download a copy of your chat history as a text file.
Keyboard shortcuts
Mac:
Cmd + e Turn on or off camera.
Cmd + d Mute or unmute your microphone.
Windows:
Ctrl + e turn on or off camera.
Ctrl + d Mute or unmute your microphone.
Browsers that support TutorCruncher Video
TutorCruncher Video supports the following browsers:
Chrome 74 and above.
Safari 12.1 and above.
Firefox 78 ESR and above.
Microsoft Edge 74 and above.
Electron 6 and above.
iOS Safari (in iOS 12.1 and later).
3rd-party browsers (such as Chrome) and in-app browsers (such as the Gmail app's built-in browser) using WKWebView, as of iOS 14.
Android Chrome, Firefox, Samsung Internet, and Chromium-based 3rd-party browsers.
Peer-to-peer vs. cloud meetings
TutorCruncher Video calls can switch from peer-to-peer to cloud for larger meetings. Calls are peer-to-peer (p2p) if there are up to four participants in the meeting. If there are more than four participants, then the call automatically switches to a cloud meeting.
Notes:
In a peer-to-peer call, only the browsers in your call can decrypt the audio and video streams.
When the call switches to a cloud meeting, then the video and audio streams are routed through our servers. The streams are still encrypted, and our code is written in such a way that we do not have access to this data. Although they are not encrypted end-to-end as in a p2p call, your conversation still remains fully secure.
The only information that is stored on TutorCruncher's servers is your account data (login/domain) and meeting recording data (number of participants, call duration, etc.). If you are not recording your call, we do not store your video/audio call on our servers. We strictly control access to your account data, following industry best practices.
TutorCruncher Video isn't working!
For the best video call experience, we highly recommend you do the following before a call:
Test your camera and mic.
Use an updated browser, preferably Chrome.
Check that your browser has access to your camera and/or mic.
Connect to a stable network, preferably through an ethernet cable, especially if you are using an older device.
Use headphones or a headset to prevent background noise and audio feedback.
You can run a test at https://test.webrtc.org to diagnose any problems before you get started.
The following steps solve most issues with video meetings:
Reloading your browser.
Using an Incognito window, or Private mode.
Quitting and reopening your browser (on a Mac, hold Command (or Cmd) ⌘ + Q for a few seconds to quit Chrome).
Making sure that other apps aren't using your camera/mic (for example, another video or conferencing product).
If those steps don't work:
Try another browser (we suggest Chrome).
Reboot your computer.
These steps can also help:
Close down background apps that might be using the Internet, like Dropbox.
Try another computer or mobile device.
Try a different network.
Further troubleshooting steps:
Are you using a VPN? Be sure to contact your IT department.
Do you need to unblock your camera? To unblock your camera/mic in Chrome, follow these steps.
Type ⌘ + , on a Mac, or navigate to the three dots at the top right of your browser to open up the settings menu.
Navigate to Privacy and settings.
Navigate to Permissions and click on the camera icon.
Make sure the Ask before accessing toggle is toggled to the right.
Refresh your browser.