The Billing page (found via System > Billing) is where you can manage your account’s billing details, payment methods, price plan and branches. You can also add a phone support package to your subscription here, alongside track the Invoices TutorCruncher sends to your organisation.
This page also contains a panel that includes a breakdown of your monthly invoice’s fees and rates. More information about TutorCruncher’s fees and charges can be found here.
Note: The Billing page is only available to the company owner. Other Administrators will not see System > Billing in their menu, whatever their other permissions.
An example of a Billing page.
Changing your price plan
Simply select the Change price plan button found on the Fees panel to open the Change Price Plan panel. Here you can adjust your price plan using the dropdown menu, and change the currency your organisation is billed in using the Billing Currency dropdown menu.
Note: Changes to your price plan will not take effect until the following month.
Adding and closing branches
The Branches section of System > Billing lists every branch on your company in alphabetical order, with what each one adds to your monthly bill:
Your default branch is included in your plan.
Your demo branch is free.
Every other branch is charged at your plan’s price per extra branch, which is shown against it.
Adding a branch
Select Add branch in the Branches section. Before the branch is created you are shown what it will add to your monthly bill, so you can see the cost before committing to it. You can read about configuring a new branch here.
Closing a branch
Select Close against the branch you want to remove. A panel opens asking you to confirm.
Only extra branches have a Close button. Your default branch and your demo branch cannot be closed this way, as the first is part of your plan and the second is free.
Note: Closing a branch takes it away from everyone on it. Anyone logged in to that branch is moved on to another branch they belong to, or signed out. This is not something you can reverse yourself, so email support@tutorcruncher.com if you close one by mistake.
Support Package
The ‘Phone Support’ Package gives you the option to phone our support staff to get help with issues you are experiencing. This package also means you can book in training sessions for free.
Your support package can be adjusted by clicking the Add support plan button to open the Change Support Plan pane.
Head to our website for more information about support packages.
Currencies you can pay TutorCruncher Invoices in
Currently, TutorCruncher Billing supports GBP, EUR and USD. You can choose to pay in whichever currency you feel most comfortable using.
Note: Our fees are not changed based on live conversion rates, meaning fluctuations in exchange rates will not directly affect our EUR/USD pricing.
Paying TutorCruncher Invoices using direct debit
If you'd like to pay for your TutorCruncher Subscription via direct debit, simply email info@tutorcruncher.com and ask to begin paying us via direct debit, we'll take it from there.
Editing Billing Details
The company name, email, country and address which will be used on TutorCruncher invoices can be edited via the Edit billing details button. Edit the details accordingly before clicking Save.
The Edit Billing Details panel.