Refunding paid Invoices via Stripe works the same way as refunding any Invoices (read more about that here) - the difference lies in how that refund is processed.
When refunding an Invoice that is being processed via Stripe, TutorCruncher will check both your Stripe balance, and that of the associated Tutors to see if both parties have the available funds in their Stripe accounts before processing the refund.
Minimum Reserve Balance
If you are using Split Payments or Automated Payouts, Stripe automatically pays out your balance to your bank account on a regular schedule. This can leave your Stripe balance at zero, meaning a refund request may fail until new client payments arrive to cover it.
To prevent this, you can set a minimum reserve balance on your Stripe settings page. Stripe will hold this amount back from every automatic payout, keeping it available as a buffer for refunds.
Note: New Stripe accounts are automatically set up with a default reserve of 200 (in your branch currency).
To set or update your minimum reserve balance, navigate to Online Payments> Account > Settings > Card Payments with Stripe, open the 'Settings' tab, and enter your desired amount in the 'Minimum reserve balance' field. Setting the value to 0 will disable the reserve and allow Stripe to pay out your full balance.
The minimum reserve balance field on the Stripe settings page.
For more information on setting up and managing your Stripe account, read our guide here.