A statement descriptor is the short reference that appears on your Clients’ bank statements when they make a payment to you. It's a useful way to help Clients recognise who the payment was made to and avoid confusion.
By default, we use your company name (or the first 22 characters of it), but you can customise this if you’d like. To do this, navigate to System > Settings > Payment Integrations > Card Payments with Stripe > Settings, then edit your Stripe statement descriptor.
The descriptor must be:
Between 5 and 22 characters long
Written in capital letters only
Appending the Invoice ID to your Statement Descriptor
To help Clients identify specific transactions on their bank statements, you can choose to append the Invoice ID (e.g., “INV-59”) to your statement descriptor. Because statement descriptors have a maximum length of 22 characters, your original descriptor may be shortened to make room for the Invoice ID suffix.
For example, if your descriptor is "STATEMENT DESCRIPTOR" and the Invoice ID is "INV-59", it will appear as "STATEMENT DESC INV-59". This makes it easier for Clients to match payments with specific Invoices.