The Online Payments section is a dedicated area located in the main left-hand menu that brings together everything related to your Stripe account. It replaces the old Stripe pages that were previously found under System > Settings.
Note: Online Payments is only available to companies on TutorCruncher's current Stripe system. If you are on a legacy Stripe setup or use GoCardless, your payment settings remain under System > Settings. The Online Payments menu appears as soon as Stripe is enabled on your branch, even before you have completed your account setup.
Permissions
Access to the Online Payments section is controlled by the following permissions:
Accounting View - required to see the Online Payments menu and access the Payments, Payouts, and Account pages.
Accounting Edit - required to access the Disputes page. Not available to demo accounts.
Accounting Export - required to download payout CSVs and the bank-feed export.
Payments
The Payments page shows a full, paginated list of all card payments received from your clients. Each row displays:
The item the payment relates to (invoice or Pro Forma Invoice)
Amount
Date and time
Client (linked to their profile)
Payment method (card brand and last four digits, or bank icon for bank transfers)
Status
List of Payments.
Clicking any row opens a payment details pop-up showing the item the payment relates to and a full timeline of that payment's history - for example, when it was collected, or if it was refunded.
Payment details pop-up.
You can filter the payments list using the Filter button. Available filters include date range, client, amount range, and status. If your branch has bank transfers enabled, a payment method filter will also appear. Active filters display as removable chips at the top of the list.
Payouts
The Payouts page shows all payouts from Stripe to your bank account, paginated 20 per page.
List of Payouts.
Clicking any payout opens a payout details pop-up showing all the individual payments that made up that payout, with amounts listed in a table. If you have the Accounting Export permission and your account uses automatic payouts, a Download CSV button is available in the pop-up footer.
Payout details pop-up.
Disputes
The Disputes page lists any active chargebacks or payment disputes raised by your clients. From here you can view the details of each dispute and upload supporting evidence directly within TutorCruncher.
For full guidance on handling disputes, see Chargebacks/Disputes.
Account
The Account page shows your Stripe account status and monthly volume. From here you can:
Click View account in Stripe to open your full Stripe dashboard.
Click the Settings cog button to manage your Stripe settings - including postcode/zip code requirements, split payments, and removing Stripe from TutorCruncher.
Download the Xero/Stripe bank-feed CSV export (requires Accounting Export permission). Select your desired date range and download the file from the bank-feed export card.
Account details page.
Frequently Asked Questions
Why Can I see Online Payments if I'm not using Stripe?
The Online Payments menu appears even before you have connected a Stripe account. During this phase, the menu items will route you to the Connect to Stripe signup flow rather than live data pages. Once your account is active, all pages become fully available.
For guidance on creating a Stripe account, see Getting Started with Stripe.