The Online Payments section is a dedicated area located in the main left-hand menu that brings together everything related to your Stripe account. It replaces the old Stripe pages that were previously found under System > Settings.
Note: Online Payments now appears for companies on both our current and our earlier Stripe integration. Which pages you see depends on which one you are on - see 'Which pages you will see' below. If you use GoCardless, your Direct Debit settings remain under System > Settings. The Online Payments menu appears as soon as Stripe is enabled on your branch, even before you have completed your account setup.
Which pages you will see
The Online Payments menu serves both Stripe systems, but not every page applies to both:
Payments - shown on both.
Payouts - current Stripe only.
Disputes - current Stripe only.
Customer Matching - earlier Stripe integration only.
Account - shown on both, with the page matching your system.
Permissions
Access to the Online Payments section is controlled by the following permissions:
Accounting View - required to see the Online Payments menu and access the Payments, Payouts, and Account pages.
Accounting Edit - required to access the Disputes and Customer Matching pages. Neither is available to demo accounts.
Accounting Export - required to download payout CSVs and the bank-feed export.
Payments
The Payments page shows a full, paginated list of all card payments received from your clients. Each row displays:
The item the payment relates to (invoice or Pro Forma Invoice)
Amount
Date and time
Client (linked to their profile)
Payment method (card brand and last four digits, or bank icon for bank transfers)
Status
List of Payments.
Clicking any row opens a payment details pop-up showing the item the payment relates to and a full timeline of that payment's history - for example, when it was collected, or if it was refunded.
Payment details pop-up.
You can filter the payments list using the Filter button. Available filters include date range, client, amount range, and status. If your branch has bank transfers enabled, a payment method filter will also appear. Active filters display as removable chips at the top of the list.
Payouts
The Payouts page, under Online Payments > Payouts, shows all payouts from Stripe to your bank account, paginated 20 per page.
Note: Payouts is only shown to companies on our current Stripe integration. On the earlier integration your payouts are managed in Stripe itself.
List of Payouts.
Clicking any payout opens a payout details pop-up showing all the individual payments that made up that payout, with amounts listed in a table. If you have the Accounting Export permission and your account uses automatic payouts, a Download CSV button is available in the pop-up footer.
Payout details pop-up.
Disputes
The Disputes page, under Online Payments > Disputes, lists any active chargebacks or payment disputes raised by your clients. From here you can view the details of each dispute and upload supporting evidence directly within TutorCruncher.
Note: Disputes needs the Accounting Edit permission, is only shown to companies on our current Stripe integration, and is not available on demo branches.
For full guidance on handling disputes, see Chargebacks/Disputes.
Customer Matching
The Customer Matching page, under Online Payments > Customer Matching, is where you link your TutorCruncher Clients to the customer records that already exist in your Stripe account, so their saved cards can be used.
Note: Customer Matching needs the Accounting Edit permission, is only shown to companies on our earlier Stripe integration, and is not available on demo branches.
For full guidance on matching customers, see Card Payment Matching (Stripe).
Account
The Account page, under Online Payments > Account, shows your Stripe account status and monthly volume. From here you can:
Click View account in Stripe to open your full Stripe dashboard.
Click the Settings cog button to manage your Stripe settings - including your statement descriptor, minimum reserve balance, postcode/zip code requirements, card surcharges, split payments, and removing Stripe from TutorCruncher.
Download the Xero/Stripe bank-feed CSV export (requires Accounting Export permission). Select your desired date range and download the file from the bank-feed export card.
Note: Removing Stripe from TutorCruncher does not close your Stripe account. If you want the Stripe account itself closed, email support@tutorcruncher.com and our team can do that for you.
Account details page.
Frequently Asked Questions
Why Can I see Online Payments if I'm not using Stripe?
The Online Payments menu appears even before you have connected a Stripe account. During this phase, the menu items will route you to the Connect to Stripe signup flow rather than live data pages. Once your account is active, all pages become fully available.
For guidance on creating a Stripe account, see Getting Started with Stripe.
How do I renew my connection with Stripe?
If you are on our earlier Stripe integration, the Refresh connection with Stripe button on Online Payments > Account takes you through Stripe's connect screen to renew your connection.