Can I add Zoom as a custom whiteboard integration?

You can indeed! We’ve now added Zoom as an online integration that can easily be assigned to jobs. Tutors can add a zoom account to their profile, and this will be linked to all of their accounts across the different agencies and branches. Users can also access Zoom either through the lesson reminder emails or directly from the lesson details page. So how does it work? Because of the nature of Zoom's pricing, we have allowed tutors to add their own Zoom accounts, rather than have companies sign up for one themselves. This is due to the fact that Zoom will only allow one concurrent "meeting" per license, so a company's costs would be unnecessarily high to use it as a tool. Don’t worry though, as we have made this process easy and straightforward. We will be breaking down the installation process for both administrators, as well as tutors.

Using Zoom as a Tutor

In order to host lessons on Zoom, the first thing you will need to do is log into your TutorCruncher profile and choose the tab from the panel on the left-hand side of your account for ‘Add Zoom for Free’.

You would then choose the 'Add Integration' tab. From here, you will be redirected to a Sign In page where you will enter your email address & password associated with your Zoom account.

Once the Zoom account has been linked to your tutor profile, you will then be able to access your Zoom room from the panel on the left-hand side of their account.

Accessing the Zoom room from the lesson page is just as easy as well. You can access your upcoming lessons by going to your Dashboard and clicking on the lesson from there. When on the main lesson page, you can click the green tab that will redirect you to your room.

You can also click on the blue tab marked 'Zoom' which will bring you directly to your Zoom room on the right-hand side of the lesson in 'Upcoming Lessons'.

After clicking those links, you will be redirected to another tab that will open the Zoom meeting. Here, you will be able to see all the details relating to that lesson & when it is scheduled to take place.

Assigning Zoom to a Job as a Tutor

Adding Zoom as an integration to a job is a straight forward process for tutors. The first thing you will need to do is navigate to the 'My Jobs' section in the panel on the left-hand side of your account. Next, you will need to choose the job that you want to assign the integration to. On the job details page, there's a tab at the top for 'Select Online Integration'.

Once you choose this, you will be able to assign your Zoom account as an integration to the job.

NB: If you are having issues accessing or using your Zoom account, then you can refer to Zooms troubleshooting guide over here

Using Zoom as an Administrator

When a tutor has linked their Zoom account to their TutorCruncher profile, you will be able to choose this as an online integration that can then be assigned to jobs. The first thing you will need to do as an admin is to create a job & assign that tutor to the main job page. Choose the tab at the top of the job page for 'Select Online Integration'. A dropdown will then appear which will allow you to choose the tutors Zoom account.

Once that’s been assigned tutors, clients & students will be able to access that integration directly from the lesson details page, or via the link in the lesson reminder email.

So what happens if your users access the Zoom link before your tutors? Well like most video hosting platforms, they’ll be directed to a waiting room. Once the tutor launches the Zoom call, they will automatically be brought into the main room.

NB: Only tutors will have the ability to add or remove Zoom from their own accounts.

Accessing Zoom as a Client or Student

There are a few ways to access Zoom for upcoming lessons as a client or student. The first is to navigate to 'Upcoming Lessons' on the main dashboard. There will be a list of planned lessons here & you can access the Zoom room by clicking the tab marked 'Zoom' on the right-hand side of the lesson.

You can also access Zoom from the main lesson page as a student. Navigate to the tab marked 'Jobs' in the left-hand side panel.

Once you have chosen a particular job from the 'Jobs' section, you will then be able to access the lesson page from there. On the lesson page, there will be a green box marked 'Zoom'. This will then redirect you to the Zoom room where the lesson will be hosted.

Do users need to login to TutorCruncher to access the Zoom room?

The great news with any of our whiteboard integrations is that users don't necessarily need to log into the platform to access those links. You can use Lesson Reminders to send an email to users which gives them details about upcoming lessons. Users can then access the Zoom room via email in this case without having to log into the platform.

How to uninstall Zoom and TutorCruncher?

Want to uninstall Zoom with your TutorCruncher account? That's no problem! Here are the steps you will need to follow in order to process that:

  1. Login to your Zoom account and navigate to the Zoom app Marketplace

  2. Click Manage > Installed Apps or search for the TutorCruncher app.

  3. Click the TutorCruncher app

  4. Click Uninstall

Troubleshooting Zoom

There may be some instances that Zoom is not launching or is not appearing as an option for users on a lesson. Here are some things to double-check to have Zoom running smoothly:

  • Has the tutor added Zoom as an integration on their profile?

  • Has Zoom been added as an online integration on the main job page?

  • If the client cannot access the Zoom link, have they been assigned to the lesson?

  • If users do not access the platform, has a lesson reminder been sent that would include the Zoom URL that they can access?

If you still find that you are having trouble accessing or using Zoom, then you can refer to Zooms help guide here

Got some questions?

If you're having trouble with Zoom or linking it to your TutorCruncher account, simply contact [email protected] or use the chatbox in the bottom right-hand corner of this page.

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