Online integrations are online whiteboard providers who have integrated with TutorCruncher. There are various options to choose from, and they can be found via System > Settings > Integrations > Online Integrations.
The Online Integrations page. In this example, the user has integrated with TutorCruncher Video and Lesson Space.
To integrate with any of the available online integrations, simply select one from the Available Integrations section, this will open the integration’s relevant panel, from which you can select Add Integration. This panel also has options for you to view the integration’s website and pricing information.
The MeritHub Classroom integration panel, with the Add Integration button highlighted.
Once you have added an integration, the integration will be connected to your TutorCruncher platform, and you will be able to add this integration to your Jobs - simply navigate to a Job, select Actions > Select Online Integration. From here you can select your desired online integration from the dropdown menu.
Note: Do you use a tool that you’d love to see integrated with TutorCruncher? Reach out to us via info@Tutorcruncher.com and we can discuss it further. You can also give us suggestions for new integrations via our feedback form.
How do I access the Online Whiteboard?
The online whiteboard can be accessed by selecting the integration from the sidebar.
An example of an Administrator’s dashboard, with the TutorCruncher Video integration highlighted.
If a Tutor has an upcoming online Lesson, they can access the whiteboard from their dashboard. Students too can see their upcoming session on their TutorCruncher dashboard. Online whiteboards can also be accessed directly from Lesson reminders.
How do I choose my whiteboard integration for a Job?
You can select which online integration you want to use on a Job-by-Job basis. Once you have created a Job, you can select which whiteboard you would like to use, by selecting the Online Integration button.
Online integrations can be specified on a per-Job basis. Once a Job has been created, select Actions > Select Online Integration to set a default whiteboard for that Job.
Selecting an online integration.
How do I access the online whiteboard integration via lessons?
You can access your online integration selected for your Job through the Lesson's summary page. Simply go to the Lesson and click on 'Join your lesson with Online Integration now' and it will take you directly to the online whiteboard.
Joining a Lesson using the online integration.
Can I add a custom integration?
Yes - from the Online Integrations page, select Add Custom Integration. Selecting this will open the Add Online Integration panel, from where you can configure the custom integration. Once that’s done, you will be able to select the integration for your Jobs.
Can I integrate with multiple online whiteboards?
Yes - you can integrate with as many as you’d like - simply navigate to System > Settings > Integrations > Online Integrations and add the integrations as needed. These will then appear in the dropdown menu found on the Select Online Integration panel found by selecting Actions on a created Job.
How do I specify a default online whiteboard integration?
A default online whiteboard integration that is applied to all created Jobs can be specified within the Activity panel in System > Settings > People and Activity > Activity:
The Default Online Integration dropdown menu (highlighted) can be found at the bottom of the Activity panel found in your system settings.
How do I remove an online integration?
Online whiteboard integrations can be removed via System > Settings > Integrations > Online Integrations - select the integration you wish to remove from the "Your Integrations" panel and select the Remove button.
Why can’t I see my online integration as an option?
The most likely explanation is that you haven’t yet integrated with that integration - you can check this by navigating to System > Settings > Integrations > Online Integrations - if it has been integrated, it will appear under the Your Integrations panel.
Why isn't my online integration not appearing on my scheduled Lessons?
The most likely explanation is that you haven't added the Online Integration to the Lesson's Job.
Integrating with Zoom
Zoom is available as an online integration for use with Lessons with TutorCruncher. It differs from the other integrations we have on offer in that Zoom is added by Tutors to their profile, rather than Administrators adding it to their TutorCruncher platform.
Zoom’s pricing structure only allows for one concurrent meeting per licence, which would make the costs for this tool untenable for most companies. As such, we allow individual Tutors working for your company to integrate via their own Zoom accounts, rather than having companies sign up for one themselves.
That said, Zoom can still be used with TutorCruncher! The process for this is easy and straightforward for your Tutors to add their Zoom account to your TutorCruncher platform - more on that below.
How do my Tutors add Zoom to TutorCruncher?
Your Tutors simply need to log into their Tutor dashboard and select Add Zoom for free from the left hand sidebar.
An example of a Tutor’s dashboard, with Add Zoom for free highlighted.
Selecting this will open the Zoom integration panel, from here they simply need to select Add Integration - they will be redirected to Zoom’s website, from where they will either need to create an account or sign into an existing one.
Adding Zoom to TutorCruncher.
Once they have linked their Zoom account to TutorCruncher, they will be able to access their Zoom room from the left hand sidebar on their dashboard. They will also be able to add Zoom as an integration to their assigned Jobs by navigating to the Job before selecting Actions > Set Online Integration and choosing Zoom from the dropdown menu. Administrators can also add Zoom as an integration to a Tutor’s Job from their end by following the same steps.
Once Zoom has been added to a Job, Students/Clients can access Zoom either by selecting the Zoom button shown on future Lessons listed under the ‘Upcoming Lessons’ panel on their dashboard. They can also access the Zoom room for a Lesson by navigating to that Lesson’s main page via the Jobs tab before selecting More Details - this will expand the Lesson’s panel to show the Lesson’s location and integration - Zoom will be listed as clickable link - clicking this will redirect the user to the Zoom room where the Lesson will be hosted.
Can my users access Zoom without logging into TutorCruncher?
Yes - Lesson Reminders can be used to send an email to your Students/Clients with details about the upcoming Lesson. If this Lesson has been integrated with Zoom, the email will also contain a link to the Zoom room that can be accessed without needing to log into TutorCruncher.
Why does a registration form show when my users are trying to join a Zoom meeting?
Your Tutors may notice that Clients/Students due to attend a Lesson might have to register with Zoom whenever they try to join a Zoom meeting. This will be due to the setting active on that Tutor’s Zoom account, and they simply need to log onto their Zoom account before navigating to Admin > Account Settings > Security and then scroll down to the section that shows their personal ID options - enabling the settings shown in the screenshot below will prevent that registration form showing in future Lessons:
These settings prevent the registration form from appearing when a user tries to access a Zoom meeting.
How does a Tutor remove their Zoom account from TutorCruncher?
They simply need to follow these steps:
Log into Zoom and navigate to the Zoom app marketplace.
Select Manage > Installed Apps (or search for the TutorCruncher app in the search bar).
Select the TutorCruncher app and click Uninstall.
Zoom isn’t launching/appearing as an option for my users on a Lesson, what can I do?
Troubleshooting steps:
Has the Tutor added Zoom as an integration on their profile? (See the above steps.)
Has Zoom been added as an integration for the Lesson’s Job?
Has the Client been assigned to the Lesson that they are trying to access Zoom for?
In cases where Clients/Students aren’t logging into TutorCruncher - has a Lesson reminder been sent that would include the Zoom URL?
If they are still having trouble accessing Zoom, they can refer to Zoom’s own help guide here. If the problem lies in linking Zoom to TutorCruncher, you can reach out to us for assistance by contacting support@tutorcruncher.com.
Integrating with TutorCruncher Video
TutorCruncher Video is our own online classroom platform that allows you to host video Lessons online.
To use TutorCruncher Video, add it as an integration from the Online Integrations marketplace and then add it as the online integration on a Job. Your users can then access it in the same way they'd access any of the other integrations.
How do I use TutorCruncher Video?
Starting a video call:
To start a video call with TutorCruncher Video, either select it from the Lesson the video call is for, or simply access it from the dashboard via the 'TutorCruncher Video' tab that appears on the sidebar when you integrate it with TutorCruncher.
Accessing TutorCruncher Video from the dashboard.
Inviting someone to a call:
When in a video call, you can invite someone to join the call by simply providing them with the unique URL of the video call's room - it will be whatever URL is being used when you are in the call.
Changing your camera:
To change your camera, select the small downward arrow next to the video camera icon to and select your desired camera from the dropdown menu that appears.
Adjusting your video settings:
To adjust your video settings, select the small downward arrow next to the video camera icon to and select your desired camera from the dropdown menu that appears.
This will open the settings menu, from where you can change the video input and audio input/output devices that TutorCruncher Video is using, enable/disable noise reduction, adjust your camera's video quality, change the language being used for TutorCruncher Video, and also apply fun background effects.
Hiding your camera and muting your microphone:
To hide yourself, simply click on the video camera icon; to mute yourself, you just need to click on the microphone icon.
Viewing the list of users on the call:
To view the list of users on the video call, simply click the 'People' icon to open the sidebar - you can also change your name here.
Using the chatbox:
To use text chatting on TutorCruncher Video, simply click on the 'Chat' icon to open the chatbox.
Sharing your screen:
To share your screen, simply click on the 'Share' icon and
To stop sharing your screen, click the 'Stop screen sharing' button on the top right hand side of the screen.
Notes:
In order to share a slide deck or presentation, select your Entire Screen.
If you still can't screen share, refresh Chrome.
If you have multiple displays, the 'Entire Screen' tab will let you pick which monitor you would like to share.
The Chrome popup can be repositioned anywhere on your screen.
Chats are fully encrypted
You can download a copy of your chat history as a text file
Keyboard shortcuts:
Mac:
Cmd + e Turn on or off camera.
Cmd + d Mute or unmute your microphone.
Windows:
Ctrl + e turn on or off camera.
Ctrl + d Mute or unmute your microphone.
Which browsers support TutorCruncher Video?
TutorCruncher Video supports the following browsers:
Chrome 74 and above.
Safari 12.1 and above.
Firefox 78 ESR and above.
Microsoft Edge 74 and above.
Electron 6 and above.
iOS Safari (in iOS 12.1 and later).
3rd-party browsers (such as Chrome) and in-app browsers (such as the Gmail app's built-in browser) using WKWebView, as of iOS 14.
Android Chrome, Firefox, Samsung Internet, and Chromium-based 3rd-party browsers.
What are peer-to-peer vs. cloud meetings?
TutorCruncher Video calls can switch from peer-to-peer to cloud for larger meetings. Calls are peer-to-peer (p2p) if there are up to four participants in the meeting. If there are more than four participants, then the call automatically switches to a cloud meeting.
Notes:
In a peer-to-peer call, only the browsers in your call can decrypt the audio and video streams.
When the call switches to a cloud meeting, then the video and audio streams are routed through our servers. The streams are still encrypted, and our code is written in such a way that we do not have access to this data. Although they are not encrypted end-to-end as in a p2p call, your conversation still remains fully secure.
The only information that is stored on TutorCruncher's servers is your account data (login/domain) and meeting recording data (number of participants, call duration, etc.). If you are not recording your call, we do not store your video/audio call on our servers. We strictly control access to your account data, following industry best practices.
TutorCruncher Video isn't working!
For the best video call experience, we highly recommend you do the following before a call:
Test your camera and mic.
Use an updated browser, preferably Chrome.
Check that your browser has access to your camera and/or mic.
Connect to a stable network, preferably through an ethernet cable, especially if you are using an older device.
Use headphones or a headset to prevent background noise and audio feedback.
You can run a test at https://test.webrtc.org to diagnose any problems before you get started.
The following steps solve most issues with video meetings:
Reloading your browser.
Using an Incognito window, or Private mode.
Quitting and reopening your browser (on a Mac, hold Command (or Cmd) ⌘ + Q for a few seconds to quit Chrome).
Making sure that other apps aren't using your camera/mic (for example, another video or conferencing product).
If those steps don't work:
Try another browser (we suggest Chrome).
Reboot your computer.
These steps also can help:
Close down background apps that might be using the Internet, like Dropbox.
Try another computer or mobile device.
Try a different network.
Further troubleshooting steps:
Are you using a VPN? Be sure to contact your IT department.
Do you need to unblock your camera? To unblock your camera/mic in Chrome, follow these steps.
Type ⌘ + , on a Mac, or navigate to the three dots at the top right of your browser to open up the settings menu
Navigate to Privacy and settings
Navigate to Permissions and click on the camera icon
Make sure the Ask before accessing toggle is toggled to the right
Refresh your browser