What are ‘Payment Orders’?
Payment Orders are used in TutorCruncher to facilitate payments to Tutors. They provide both the company and the Tutor a breakdown of completed work and earnings. Payment Orders are typically generated by your Administrator once the associated Invoice for a completed Lesson has been paid, but they can still be generated ahead of payment as well.
You can access your Payment Orders by selecting the Payment Orders tab from the side bar of your dashboard. This page contains a list of all of your Payment Orders, including how much the Payment Order is for, how many items that it’s comprised of (Lessons, Ad Hoc Charges), the agency responsible for paying the Payment Order, when it was sent, and the Payment Orders payment status.
An example of a Payment Order page.
Here you can:
Click on a Payment Order’s ID to view its details.
Use the Filter button to filter out the Payment Orders in the list by their sent date and/or payment status.
Use the Export button to export the Payment Orders shown in the list as a CSV file.
Note: When a company raises and confirms a Payment Order, that is just a record of the hours completed and what pay is owed to you - it’s possible for a Payment Order to be marked as ‘Paid’ but no money to arrive in the account.
This could be because the Administrator hasn’t yet processed your payment, or they have but the funds haven’t yet been transferred to your account. If the Payment Order was raised using Split Payments, then a likely explanation could be that Stripe is still processing the funds to your Stripe payouts account.