Note: We are retiring the old Stripe system for US companies and moving them to new Stripe. To begin the migration process, they will need to follow the steps outlined below.
In order to use new Stripe, there are a few steps you must complete in order to transition from your existing Legacy Stripe account to the new Stripe system within TutorCruncher. These are as follows:
1) Navigate to System > Settings, and click Card Payments with Stripe. You will be asked to enter your Employer identification number (EIN). If you are sure that you do not have an EIN, tick the box for "I do not have an EIN". Click "Connect to Stripe".
2) That's it! You're now connected to the new version of Stripe!
Note: You should start migrating your customers to new Stripe only after you have completed this step.
Copying (migrating) my customers' card details onto the new version of Stripe
You'll need to follow the steps outlined below:
Log into your existing Stripe account and navigate to the 'Customers' page.
Click the Copy Customers button.
In the 'Copy Method' field, choose Copy all customers.
Enter our account ID acct_1QkRohGMepWm3CqH and click Continue. You should receive a message stating that we need to authorise your request - click Confirm.
After successfully sharing the data, you should see the pending copy request at the top of the Customers page.
Let one of the team members know at support@tutorcruncher.com that you've initiated a migration request and supply us with the migration request ID Stripe provided you (
migreq_xxx).We will work some magic on our end and let you know once the migration has been completed.
If you have any questions about the process, don't hesitate to reach out to support@tutorcruncher.com. We're happy to help!