Pending: The Job has not started yet.
In Progress: The Job is in progress.
Available for Application: Approved Tutors can apply to this Job.
Finished: The Job is finished; no new Lessons can be added to the Job, nor can any Lessons be edited.
Gone Cold: No activity (i.e. Lessons completed or Ad Hoc Charges raised) has taken place on the Job for a certain amount of time (this is specified via your Job Inactivity Time).
To change a Job's status, simply navigate to the Job’s summary page and select Actions > Set Status before choosing the desired Job status from the dropdown menu.
Changing the status of a Job.
Newly-created Jobs will be given the ‘Available for Application’ status by default, unless otherwise specified when creating the Job. To change the default status for newly-created Jobs, navigate to System > Settings > People and Activity > Activity and choose a default status from the ‘Default Job Status’ dropdown menu.
Frequently Asked Questions
Will a Tutor see a Student’s details on a Job marked as ‘Pending’?
When a Tutor or a Student has been assigned to a Job that is marked as ‘Pending’, the Tutor will only be able to see the name of the Student. When the Job status is set to ‘In Progress’, and a Job confirmation email has been sent, the Tutor will then be able to view the Student’s full information including their contact details.
What does it mean when a Job has ‘Gone Cold’?
TutorCruncher will automatically mark a Job as ‘Gone Cold’ if there have been no Lessons marked as ‘complete’ or Ad Hoc Charges raised on a Job for the amount of time specified in the ‘Job Inactivity Time’ number field found in System > Settings > People and Activity > Activity - this setting will apply to any Job that hasn’t been marked by an Administrator as ‘Finished’.
Once the ‘Gone Cold’ status has been applied, the relevant Client Manager for the Clients assigned to that Job will have a Task automatically created for them instructing them to follow up on the Job if necessary. Administrators who have the ‘Daily Update Notifications’ option enabled under their 'Received Notifications' settings in their profile will also receive a summary of any Jobs that were marked as ‘Gone Cold’ that day, allowing them to easily track which Jobs are inactive, and might need attention.
How do I stop receiving daily reminders for ‘Gone Cold’ Tasks?
You can stop daily reminders for existing Tasks by navigating to Activity > Tasks and marking those Tasks as ‘Complete’ to prevent further notifications for them from being sent.
If you would like to stop Tasks from being created altogether when a Job has ‘Gone Cold’, you can do so by navigating to System > Settings > People and Activity > Activity and disabling the ‘Create Gone Cold Tasks’ checkbox.