To refund a Client for a Credit Request, you can process this directly from the Credit Requests section. The refund method depends on how the original payment was made.
Navigate to the Credit Requests page
Navigate to Accounting > Raised Credit Requests and locate the relevant Credit Request.Delete the Credit Request
Open the Credit Request, then click the Delete button. This will open the refund window.
Process the refund
Tick the Refund checkbox in the window that appears.
The amount will be refunded automatically to the original payment method:
If the payment was made by card, the refund will be issued back to the same card.
If the payment was made offline (e.g., cash or bank transfer outside TutorCruncher), ticking the refund box will deduct the amount from the Client’s balance within TutorCruncher. You will then need to return the funds to the Client outside of the system.