How can I join a call while muted?
TutorCruncher Video remembers your camera and mic preference when you leave a call. Simply leave a call with your camera turned off - the next time you join a call, you'll join muted (this can be turned on again within the call).
Note: allowing camera access is different from camera muting.
You'll be prompted to click 'Allow camera/microphone' when you join a call - once this has been allowed, you will have the option to mute/unmute yourself - not allowing camera/microphone access will prevent the browser from allowing you to mure or unmute yourself.
How can I change my camera/microphone?
You can easily change which microphone, camera, or speakers you use for a TutorCruncher Video call:
In the bottom menu of any call, click More.
Select Camera/microphone settings.
Within the window that pops up, select the mic, camera, or speakers that you'd like to use.
How can I mute other participants?
You can use Shh mode to mute other participants during a call. This feature is really useful in large calls, with lots of participants.
Poor call quality? Use Shh mode to mute other participants cameras. Video is a bandwidth hog, and each participants network may be overloaded during a large meeting.
How to activate Shh mode
Join your video call
Click the More icon in the lower-right
Click on Shh mode
Select what you'd like to mute: cameras, microphones or both
Click the green Mute button
Note: individuals can unmute themselves at any time during a call. We recommend a maximum of 6–8 cameras being turned on, at a time, during larger calls.
I'm using Google Chrome - why can't anyone hear me?
Chrome may not be set to the correct audio settings.
In your call menu, click More (to the right of the green Invite button)
Select Cam/mic settings
In the microphone dropdown menu, you may see two different options for your mic setting - Internal and Default.
Choose the Default version of your microphone.
I'm in a call and I'm having camera/microphone problems. Help!
Troubleshooting steps:
Do your cam/mic buttons say 'No cam' and/or 'No mic'?
Are the buttons red?
If your buttons say 'No cam' or 'No mic', your computer operating system is not talking to your browser.
Windows: Reboot
Mac: Reboot, or failing that:
Mac terminal line command:
sudo killall VDCAssistant
Allow camera and mic access, for more control.
For privacy and security reasons, you have to give TutorCruncher Video permission to use your computer/browsers camera and microphone.
When you join a call click "Allow" to grant cam/mic permission to your browser.
This lets other guests see and hear you. You then can control mute/unmute in the call itself. If you click decline permissions, you can't control your camera/microphone in the call.
How to "Allow" permissions — by browser/OS
Chrome: click Allow, usually in the top left of your Chrome window
Edge: click Allow at the bottom of your Edge window
Firefox: top of your browser window
Safari: click Allow, also at the top of your browser window. Note: Safari prompts for allowing permissions each time you join a call (this is an Apple privacy measure, we cannot control this).