Using TutorCruncher as an Employment Agency (UK only)

Employment Agencies have a slightly different workflow on TutorCruncher than Employment Businesses. Read about the differences here.

Fionn Finegan avatar
Written by Fionn Finegan
Updated over a week ago

When acting as an Employment Agency, companies will need to adopt a different workflow than they might be used to.

Please bear in mind, this workflow may only apply to some of the lessons you provide and not others.

Choosing when to act as an Employment Agency

In order to act as an Employment Agency, the first thing you need to do is ensure that you are using Stripe Connect. This is a requirement. You can read more about Stripe Express and how to make the change here.

Once you are using Stripe Express, you can go to System > Settings > Accounting Settings > General, and tick the box for "Operate as an Employment Agency".

Once the above is ticked, you will be presented with a second option, just below it which will read "By default, you operate as an Employment Agency with each client" with an option to select True or False.

If you plan to act as an Employment Agency under any circumstances, tick the box for True here.

Next, you can choose whether to use Split Payments only in cases in which you are acting as an Employment Agency, or for everything.

To make this choice go to System > Settings > Card Payment Integration with Stripe (Express).

This gives you the option to:

  • Split all available payments.

  • Split payments only where the company is acting as an Employment Agency.

In either case, all charges issued as an Employment Agency will be done using Split Payments. If you want other charges to also be invoiced via Split Payments, select the first option.

Finally, you can choose on a client-by-client basis who you will be working with as an Employment Agency. To toggle that setting for each Client go to the client's profile, under Actions, select edit, and under Accounting and Client Manager you can toggle the "Operate as an Employment Agency" override.


There are a few very important aspects of invoicing as an Employment Agency which make it different to other workflows that you might be used to:

  1. Tutors will have full control over when the invoice is sent.

  2. All lessons will be invoiced separately, on a per-lesson basis.

  3. Invoices will be automatically charged 2 days after being sent for any clients who have their card details saved.

When operating as an Employment Agency, tutors decide when a lesson is invoiced.

After marking a lesson as complete, tutors will be shown a popup asking them whether or not they want an invoice to be sent for that lesson at the same time.

If the tutor chooses to send the invoice at that time, the invoice will be sent, and, if the client has their card details saved to their account, it will be automatically charged after a delay of two days. If the client does not have card details saved to their account, they will have to add their card details via the email sent to them.

If the tutor chooses not to invoice for the lesson at the same time that it is marked as complete then they will be able to return to the lesson at a later stage and send the invoice retrospectively. They will be prompted to do this for un-invoiced lessons via their dashboard. Even when a tutor sends invoices retrospectively for multiple lessons, invoices will be created for each lesson separately, and emails will be sent separately for each.

Once invoices have been sent, any saved card details will be charged automatically after two days. Otherwise, the client will have the option to pay manually.

When the invoice is sent, it will also create a Payment Order for tutors. Payment Orders will display the associated invoice number and the payment status of the connected invoice. It will not show the tutor the full invoice breakdown of charges.

Once payment has been made, the funds will show in the tutor's Stripe balance in 7 days' time. Once showing in the tutor's Stripe balance, they can be manually withdrawn, otherwise their Stripe balance will be automatically withdrawn to their bank account once per month. Read more about here.

Automatic Charging

Once a lesson has been invoiced, per the process above, there will be a change to how that payment is taken from the client.

If the client has their card details saved to Stripe, then those card details will be automatically charged two days after the invoice is raised. The company's AutoCharge and Deferred Payment Delay settings won't impact this. AutoCharge will always be enabled for Employment Agency charges if saved card details are attached to the client's account, and the delay before taking payments will always be two days after the invoice has been sent.

If the client does not have saved card details, they will have to enter their card details manually from a button on the invoice email.

In the near future, there will be a third option to accept bank transfers as payment of Employment Agency charges, which will allow manual payments more easily. More details of that feature will be made available soon.

Voiding Invoices and Refunds

While operating as an Employment Agency, you will not be able to void/cancel/delete any invoice without also refunding it.

Refunds will work in much the same way as they would otherwise.

To initiate a refund, click on the invoice in question. A button to refund the payment will appear on the top of the screen. Clicking that will show you a popup which gives you the chance to write in the reason for issuing this refund and specify its type from a dropdown menu.

If the tutor's Stripe balance is not sufficient to cover the cost of the refund, you will be given a choice as to whether or not to want to continue with the refund, with the company footing the bill for refunding the tutor's portion of the payment.

Changes to Billing Emails

Another change to the ordinary workflow for invoicing will be the email communications to the client.

You will not have control over the content of the "payment request" email sent to clients. This means that you will not be able to prevent this email from sending, and you will not be able to edit the content of the email either.

There will also be a change to the accessibility of invoice PDF breakdowns via emails, which is discussed in more detail below.

When operating as an Employment Agency, a new, un-editable, Email Definition will be used, called "Payment request (operating as EA)". This emails will follow one of the two following formats, the first image shows this email in the situation in which the client has saved their card details and is being automatically charged, the second image shows an email sent to a client without saved card details:

The above emails will come from from the company email address (provided your email domain has been approved), but they will not include the company's logo.

Accessibility of Invoice PDF breakdowns via Emails

When acting as an Employment Agency, companies are required to provide some way for clients to access the full PDF breakdown of invoice charges. This breakdown must include separate charges from both the tutor and the agency, which means that if a client sees an invoice PDF, they will see the specific amount taken by the tutor, and the amount taken by the company.

In order to meet this requirement, there are three ways in which a client may be able to access their invoice PDF, they are:

  1. The invoice PDF is attached to the email. This is the simplest way. If you want the invoice PDF to be attached to the payment request email, go to System > Settings > Accounting Settings > General and tick the box for "Attach Invoice and Credit Request PDFs to Payment request emails". If you do not want PDFs attached to emails, this box must not be ticked.

  2. Clients can login. If clients can login, a login link will be shown in the invoice email. Clients can follow this link to log in to their own accounts and view the invoice PDF from there. In order for this option to be available, you must go to System > Settings > Branch Details and tick the box for "Client login". An example of this is shown in screenshots above.

  3. A link to view the PDF without logging in. If options #1 and #2 above have been disabled, then TutorCruncher, in order to meet the requirement of making invoice PDFs accessible to clients, will add a link to the payment request email. This link will give access to the invoice PDF without the client having to log in to view it. This link will only ever show if both option #1 and #2 above have been disabled.

Invoice PDFs will not show the company's logo.

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