How do I edit my account information?
You can edit your account information by clicking the account menu button at the top right-hand corner of the screen. Then click 'Account' from the dropdown menu. From here you can change your password, upload a photo, change your timezone, and edit your details. Click 'Submit' when finished to save your changes.
How do I log in/log out/switch users?
To log in to TutorCruncher, go to https://secure.tutorcruncher.com and enter your login information. This will log you into the last company you logged into. To log out, click the account menu button at the top right-hand corner of the screen, then click 'Logout' from the dropdown menu. You'll be taken back to your company login screen. If your other user is on the same agency, then you can log in through this page. Otherwise, you can go back to https://secure.tutorcruncher.com and login from there.
How do I change my branch?
To change branch, click on your branch name (located at the top of the page beside the search box) and select the branch you wish to change to. Most accounts have a demo branch and an active branch. If you'd like to have additional branches, contact us at [email protected].
How do I change/reset my password?
You can change your password by clicking the account menu button at the top right-hand corner of the screen. Then click 'Account' from the dropdown menu, and 'Change Password' at the top of the next page. You will need to type in your old password to change it to a new one. After clicking 'Submit' you will be logged out and will have to log back in with your new password.
If you do not remember your password and want to reset it, then go to your company login page and click 'Reset password'. Then type in your email address and click 'Reset'. If you have submitted an existing email address, you will receive a link to reset your password.
How do I add a new role to my admin account?
If you are an administrator, you can link new roles to your account by clicking the account menu button at the top right-hand corner of the screen. Then click one of the roles you wish to add to your account, 'Tutor', 'Client', 'Student', or 'Affiliate'. If the button is yellow, then the role will be linked to your account. If the button is white, you will be switched to that role.
How do I change roles?
You can change roles by clicking the account menu button at the top right-hand corner of the screen. Then click on the role you wish to switch to, choosing from 'Administrator', 'Tutor', 'Client', 'Student', or 'Affiliate'.
How do I log into a different agency?
Logging in through https://secure.tutorcruncher.com will log you into the last company you logged into. To log into a specific company, you must log in through their company login page. The company login URL will look something like
https://secure.tutorcruncher.com/YOUR-URL-BIT/login. Ask your company administrator for the correct URL bit. An administrator can find their company's URL bit by navigating to System > Settings > Company Details > Agency Details.