Most tutoring companies will have terms and conditions that their users have to accept in order to work with or for them, or to receive their services. TutorCruncher has built-in functionality for this, meaning you don't have to manually send out terms and conditions whenever a user joins your platform.
Terms and conditions are set per audience - you can have separate terms for Clients, Tutors, Affiliates, and Students. Each audience has its own tab in the Terms and Conditions editor. Leaving a tab blank means that audience is never asked to agree. Administrators are never shown terms and conditions.
Highlighting audiences when writing Terms and Conditions.
Setting up Terms and Conditions
Navigate to System > Settings > Company Details > Terms and Conditions. The page displays one tab per audience: Clients, Tutors, Affiliates, and Students. Select the tab for the audience you want to set terms for.
On each tab you can:
Write or paste the terms text into the editor.
Control what happens when you save changes using the notification options (see below).
Once terms are saved for an audience, every user of that type will be prompted to read and agree to them the next time they log in. New users agree when they first sign up. Users cannot continue until they have agreed.
The Terms and Conditions page, with a tab for each audience.
Notification options when updating terms
When you save changes to any audience's terms, you choose one of three notification options:
Notify no one - the terms text updates quietly. Existing agreements stay valid and no emails are sent.
Only notify users who have not yet given consent - users who have not yet agreed receive an email nudge, but no one is forced to re-agree.
Notify all users and require them to re-consent to data storage - all users in that audience are emailed and must agree to the updated terms again. Storage consent is reset to "not yet given" for anyone who had previously agreed.
Notification options.
Note: Changing one audience's terms only affects that audience. If you update Client terms, only Clients are notified or re-prompted - Tutors, Affiliates, and Students are unaffected.
How Terms and Conditions work if you have disabled Client login
In cases where Clients are required to accept your terms and conditions but you have disabled Client login, they will still be prompted to accept them via the Client welcome email sent when their profile is set up.
An example of a Client welcome email in cases where Client login is disabled.
Frequently Asked Questions
What should I include in my Terms and Conditions?
TutorCruncher does not provide templates or guidance on what companies include in their terms and conditions; we leave that decision entirely up to you. That said, terms and conditions will commonly cover the following:
Privacy Policy
Terms of Service
Payment Policy
Refunds Policy
What happens if a user has two roles?
Agreement is tracked per role. If a user is both a Client and a Tutor, they will be asked to agree to each audience's terms separately. Agreeing to one set does not cover the other.
What if a user rejects my Terms and Conditions?
If a user rejects your terms and conditions, they will be prompted to submit an account erasure request and will not be able to work with you or use your services.