TutorCruncher tracks all email communications sent out to your users via TutorCruncher in the Outbound Emails page.
The Outbound Emails page (found via Communications > Outbound Emails) contains a list of all emails sent to your users via TutorCruncher. These emails could include welcome emails, payment requests, low balance notifications, or any of the other various email types listed within your Email Definitions.
The list has columns for To (the address the email was sent to), Subject, Status (whether it was sent successfully, or was rejected or bounced) and Send Time. The page also contains a search bar, from which you can search your sent items.
Note: there may be a short delay after sending before a message appears in this list, so a recently sent email will not always show straight away.
An example of an Outbound Emails page.
Sending a one off email
Any users, whether they are Clients, Administrators, Students, Tutors or Affiliates, can receive emails via TutorCruncher. Go to People > Clients / Students / Tutors / Affiliates / Administrators, select the user, and open their ‘Communications’ tab. On the ‘Related Emails’ card you will find two buttons: Send one off Email and Resend Welcome Email.
The ‘Related Emails’ card on a Client’s Communications tab.
Clicking Send one off Email will open the ‘Send Email’ panel, from where you can compose the email’s main body using Markdown - you can also specify an Email Style here too. These are the dynamic variables you can call into this email:
Variable Name | Description |
{{ login_link }} | Full login link. |
{{ pretty_login_link }} | Simplified login link, with the https:// prefix and trailing slash removed. |
{{ company_name }} | The name of your company. |
{{ recipient_name }} | The name of the person receiving the email. |
{{ recipient_first_name }} | The first name of the person receiving the email. |
{{ recipient_last_name }} | The surname of the person receiving the email. |
All emails sent this way will be recorded in Outbound Emails.
Frequently Asked Questions
Why is the ‘Send one off Email’ button greyed out?
This will be the case either if the user has not got an email address linked to their TutorCruncher profile, or if they have asked to not receive any emails. Hovering over the button will show the message ‘The user does not have a valid email address.’