Zoom is available as an online integration for use with Lessons on TutorCruncher. It differs from the other integrations we have on offer in that Zoom is added by Tutors to their profile, rather than Administrators adding it to their TutorCruncher platform.
Zoom’s pricing structure only allows for one concurrent meeting per licence, which would make the costs for this tool untenable for most companies. As such, we allow individual Tutors working for your company to integrate via their own Zoom accounts, rather than having companies sign up for one themselves.
That said, Zoom can still be used with TutorCruncher! The process for this is easy and straightforward for your Tutors to add their Zoom account to your TutorCruncher platform - more on that below.
Adding Zoom to TutorCruncher
Your Tutors simply need to log into their Tutor dashboard and select Add Zoom for free from the left hand sidebar.
An example of a Tutor’s dashboard, with Add Zoom for free highlighted.
Selecting this will open the Zoom integration panel, from here they simply need to select Add Integration - they will be redirected to Zoom’s website, from where they will either need to create an account or sign into an existing one.
Adding Zoom to TutorCruncher.
Once they have linked their Zoom account to TutorCruncher, they will be able to access their Zoom room from the left hand sidebar on their dashboard. They will also be able to add Zoom as an integration to their assigned Jobs by navigating to the Job before selecting Actions > Set Online Integration and choosing Zoom from the dropdown menu. Administrators can also add Zoom as an integration to a Tutor’s Job from their end by following the same steps.
Once Zoom has been added to a Job, Students/Clients can access Zoom either by selecting the Zoom button shown on future Lessons listed under the ‘Upcoming Lessons’ panel on their dashboard. They can also access the Zoom room for a Lesson by navigating to that Lesson’s main page via the Jobs tab before selecting More Details - this will expand the Lesson’s panel to show the Lesson’s location and integration. Zoom will be listed as clickable link - clicking this will redirect the user to the Zoom room where the Lesson will be hosted.
Frequently Asked Questions
Can my users access Zoom without logging into TutorCruncher?
Yes - Lesson Reminders can be used to send an email to your Students/Clients with details about the upcoming Lesson. If this Lesson has been integrated with Zoom, the email will also contain a link to the Zoom room that can be accessed without needing to log into TutorCruncher.
Why does a registration form show when my users are trying to join a Zoom meeting?
Your Tutors may notice that Clients/Students due to attend a Lesson might have to register with Zoom whenever they try to join a Zoom meeting. This will be due to the setting active on that Tutor’s Zoom account, and they simply need to log onto their Zoom account before navigating to Admin > Account Settings > Security and then scroll down to the section that shows their personal ID options - enabling the settings shown in the screenshot below will prevent that registration form showing in future Lessons.
These settings prevent the registration form from appearing when a user tries to access a Zoom meeting.
How does a Tutor remove their Zoom account from TutorCruncher?
They simply need to follow these steps:
Log into Zoom and navigate to the Zoom app marketplace.
Select Manage > Installed Apps (or search for the TutorCruncher app in the search bar).
Select the TutorCruncher app and click Uninstall.
Zoom isn’t launching/appearing as an option for my users on a Lesson, what can I do?
Troubleshooting steps:
Has the Tutor added Zoom as an integration on their profile? (See the above steps.)
Has Zoom been added as an integration for the Lesson’s Job?
Has the Client been assigned to the Lesson that they are trying to access Zoom for?
In cases where Clients/Students aren’t logging into TutorCruncher - has a Lesson reminder been sent that would include the Zoom URL?
If they are still having trouble accessing Zoom, they can refer to Zoom’s own help guide here. If the problem lies in linking Zoom to TutorCruncher, you can reach out to us for assistance by contacting support@tutorcruncher.com.