When you save a user's mobile number on their profile, TutorCruncher will check whether this is a valid number for sending SMS. If it is, this mobile number will be displayed with a ✓ next to it, meaning the number can receive SMS notifications.
To add or edit a user's mobile number, go to People > Clients / Students / Tutors, select the user, then select Actions > Edit Profile and fill in the ‘Mobile’ field.
Saving user's mobile number on their profile.
It's important to make sure that you approve your users to receive SMS notifications by inputting their mobile number in the appropriate format.
Note: the number has to be a mobile number. A landline is a valid phone number, but it cannot receive SMS notifications, so it will not be given a ✓ and no SMS will be sent to it.
Frequently Asked Questions
Do I need to add a country prefix for my international Clients?
TutorCruncher has got you covered when it comes to sending SMS notifications to your international Clients, so there’s no need to add a prefix onto their number. Just make sure that you set the correct country on their profile and we’ll do the rest.
How do I check whether an SMS was sent?
Go to Communications > Outbound SMSs to see every SMS sent from your account and its status. If a number was rejected, the entry will show an error noting that the mobile number was invalid.