These are the different Lesson statuses and what they mean:
Planned: The Lesson is scheduled to take place at a future date/time.
Awaiting Confirmation: The Lesson’s scheduled date/time has passed, but it is still awaiting being marked as ‘Complete’ (or cancelled) by an Administrator or Tutor.
Complete: The Lesson has been marked as ‘Complete’ by an Administrator or Tutor, and will be included in Invoices and Payment Orders.
Cancelled: The Lesson has been marked as cancelled before or after the scheduled date/time, and will therefore not be included in any Invoices or Payment Orders.
Frequently Asked Questions
How can I remind a Tutor to mark a Lesson as ‘Complete’?
If you navigate to your Email Definitions, there is an automated email called ‘Reminder to mark Lesson(s) complete’ - enabling this will mean that your Tutors are sent a daily email reminder to mark any Lessons that are ‘Awaiting Confirmation’ as ‘Complete’ if they haven’t done so within 24 hours.