Navigate to Activity > Calendar > select the Lesson and select the Cancel button. This will open the ‘Cancel Lesson’ panel, from where you can add in a reason for the cancellation if you wish.
An example of a cancelled Lesson.
Cancelled Lessons will still be searchable in the Lesson list and will appear on the Job it’s attached to. They can also still be edited and marked as ‘Complete’. Invoices and Payment Orders will not regenerate for Lessons that have been cancelled. If Credit Requests were used to prepay for the Lesson, they will still remain attached to the cancelled Lesson and will remain marked as ‘paid’.
Frequently Asked Questions
How do I cancel a Lesson but still charge for it?
Navigate to Activity > Calendar > select the Lesson and click the downwards arrow next to the Cancel button - the ‘Cancel but still charge’ option will appear in the dropdown - select this to mark the Lesson as ‘Cancelled but Chargeable’.
Marking a Lesson as cancelled but still chargeable.
Lessons that are marked as ‘Cancelled but chargeable’ will still be searchable in the Lesson list and will appear on the Job it’s attached to. They can also still be edited, repeated and marked as ‘Complete’ or ‘Cancelled’. Invoices and Payment Orders will not regenerate for Lessons that have been cancelled. If Credit Requests were used to prepay for the Lesson, they will still remain attached to the cancelled Lesson and will remain marked as ‘paid’.
Can I specify how much notice a Client has to give me before cancelling a Lesson?
You can set the amount of notice (in hours) a Client has to give before cancelling a Lesson via the ‘Lesson late cancellation notice’ number field found via System > Settings > People and Activity > Clients Booking Lessons & Tutors. If they give less notice than the value set here, then their Lesson will be liable to be ‘cancelled but still chargeable’.
The ‘Lesson late cancellation notice’ field within the Clients Booking Lessons & Tutors settings panel.
Can Students cancel booked Lessons?
Only Clients can cancel booked Lessons - Students cannot cancel Lessons within TutorCruncher.
Why wasn’t a Lesson marked as ‘Cancelled but Chargeable’ automatically Invoiced?
Only Lessons that have been marked as ‘Complete’ will automatically be Invoiced for if you have Auto Invoice enabled under System > Settings > Accounting > General.