When Students have finished taking Lessons from one of your Tutors, you can invite Clients to review their experience. This feedback will be saved in your database for you to look back and measure how successful the tutoring was.
By default, the Client's review includes a rating out of five stars and a brief description. A list of your Client’s Tutor Reviews can be found via Activity > Reviews, where you can filter out the reviews by their relevant Tutor, Client, Job and date range.
An example of a Reviews page.
To request a review for one or multiple Tutors, simply navigate to the Client's page, select the Tutor Reviews tab and then select Request Reviews. Here you can choose which Tutor the Client’s Students have tutored with, and also opt whether or not to add a personalised message which will be included in the email the Client receives.
The Tutor Reviews tab of a Client’s profile, with Request Reviews highlighted.
Frequently Asked Questions
How am I notified of new reviews?
If a Client leaves a review of your Tutor’s services, a record of this will be included in your Daily Update (provided you have the Daily Update Email Definition enabled and your Administrator profile has ‘Daily Update Notifications’ enabled in your Received Notifications). There will also be a record of the Client leaving the review in your Activity Log.
Who can see reviews?
By default, reviews are only viewable by Administrators. This is the case for both review content and also the aggregated star rating of all previous reviews which shows on each tutor profile. However, aggregate star ratings can be made publicly accessible either on your website via the Socket integration, or the client login via Book Public Tutors feature.